Retail IT & POS Systems Specialist

Bata Shoes; Selangor; On-site; MYR 30,000 - 60,000; Full time

Job summary

Bata Shoes in Malaysia is seeking an IT support specialist to install and set up PCs, POS systems, and peripheral devices across stores, and to maintain store IT environments.

You will diagnose incidents, provide first-level POS support, troubleshoot hardware and network issues, and collaborate with IT managers on enhancements. Willingness to travel across sites and work on a rotational weekend schedule.

Qualifications

• Diploma or Degree in Information Technology, or a related field.
• Experience with POS systems and retail IT environments.
• Provide first-level POS system support on both weekdays and weekends, remotely or on-site as required.
• 1–3 years of hands-on experience in IT support, infrastructure maintenance, or a similar technical role.
• Good knowledge of Windows OS, Microsoft 365, networking, and basic troubleshooting for PCs, printers, and peripheral devices.
• Strong understanding of IT asset management and software installation processes.
• Able to handle multiple sites and travel when required.
• Good communication skills with a customer service mindset, able to support users with patience and professionalism.
• Self-motivated, detail-oriented, and able to work independently with minimal supervision.
• Willing to work on a rotational support schedule (including weekends or after office hours) when necessary

Responsibilities

• Install and set up PCs, POS systems, and peripheral devices
• Install, Maintain Store POS-related software and ensure system functionality
• Repair or replace computer and electrical hardware as needed
• Troubleshoot and resolve store equipment and device issues
• Arrange equipment replacement, repair, and ordering
• Inspect and maintain CCTV & Foot Fall systems
• Oversee the daily operation and maintenance of business-related applications to ensure system stability and reliability
• Diagnose and resolve application incidents and system failures promptly to minimize service disruption
• Respond to user inquiries and troubleshoot issues, ensuring clear communication and timely follow-up
• Collaborate with cross-functional teams to support system enhancements, upgrades, and business process improvements
• Maintain detailed documentation of incidents, resolutions, and support procedures to ensure knowledge sharing and service continuity

Skills

POS systems

Retail IT

Windows OS

Microsoft 365

Networking

Troubleshooting

IT asset mgmt

Multi-site travel

Customer service

Independent work

Education

Diploma or Degree in Information Technology

Job description

Bata Shoes in Malaysia is seeking an IT support specialist to install and set up PCs, POS systems, and peripheral devices across stores, and to maintain store IT environments.

You will diagnose incidents, provide first-level POS support, troubleshoot hardware and network issues, and collaborate with IT managers on enhancements. Willingness to travel across sites and work on a rotational weekend schedule.