Retail Customer Experience Specialist

Apple, Inc.; Putrajaya; On-site; MYR 25,000 - 42,000; Full time

Job summary

Apple Retail in Malaysia seeks a dedicated Specialist to build brand loyalty by delivering an exceptional customer service experience. You’ll ask questions to understand needs, customize recommendations, and share knowledge about Apple products and services.

You’ll stay up to date with product options, support peers, maintain accuracy, and contribute to an inclusive environment that reflects Apple’s values.

Qualifications

• Availability to work a schedule based on store business needs, including nights and weekends.
• Proficient in the local language, written and spoken.

Responsibilities

• Deliver excellent service by understanding customer needs and offering ownership opportunities.
• Present products and services and educate customers on buying options.
• Stay up to date on Apple products, services, and sales processes.
• Support peers with knowledge about products and options.
• Maintain accuracy and follow guidance in daily tasks.
• Contribute to an inclusive environment and demonstrate Apple’s values.

Skills

Customer service excellence

Product knowledge

Needs-based recommendations

Team collaboration

Learning mindset

Adaptability in fast-paced settings

Job description

Apple Retail in Malaysia seeks a dedicated Specialist to build brand loyalty by delivering an exceptional customer service experience. You’ll ask questions to understand needs, customize recommendations, and share knowledge about Apple products and services.

You’ll stay up to date with product options, support peers, maintain accuracy, and contribute to an inclusive environment that reflects Apple’s values.