Retail Business Solutions Specialist

Apple, Inc.; Putrajaya; On-site; MYR 42,000 - 72,000; Full time

Job summary

Apple Malaysia is seeking a Business Expert to help business customers succeed by connecting with new and existing clients, identifying opportunities, and delivering tailored Apple and third-party solutions. You will forecast needs and close sales while leveraging product knowledge and industry trends.

You’ll lead by example, sharing best practices with the Retail Business team and ensuring exceptional service across in-store and online channels.

Qualifications

• Availability to work nights, weekends, and public holidays as required by business needs.
• Experience in retail or sales and familiarity with Apple products and services.
• Proficient in the local language, both written and spoken.

Responsibilities

• Establish and engage business customers by showcasing technology and solutions.
• Provide excellent service, identify needs, and educate customers on buying options.
• Serve as go-to expert on business solutions and mentor teammates on customer needs.
• Collaborate in business sessions and events to tailor offerings for customers.
• Maintain accurate business customer data in the CRM and nurture long-term relationships.
• Support other tasks and foster an inclusive environment aligned with Apple values.

Skills

Retail sales

Customer service

Communication

Local language proficiency

Tools

CRM systems

Job description

Apple Malaysia is seeking a Business Expert to help business customers succeed by connecting with new and existing clients, identifying opportunities, and delivering tailored Apple and third-party solutions. You will forecast needs and close sales while leveraging product knowledge and industry trends.

You’ll lead by example, sharing best practices with the Retail Business team and ensuring exceptional service across in-store and online channels.