Product & Service Concierge — Customer Experience Pro

Apple; Kuala Lumpur; On-site; MYR 26,000 - 42,000; Full time

Job summary

Apple Retail is seeking a Specialist who helps customers find products and services that fit their needs, building loyalty and ownership of Apple solutions. You’ll answer questions, tailor recommendations, and deliver an unmatched customer experience in a busy store.

You will stay informed about Apple products, services, and purchase options, collaborate with teammates, and uphold Apple's values of inclusion while ensuring accurate information and guidance for customers.

Qualifications

• Knowledge of Apple products and services.
• Personalize solutions based on customer needs.
• Ability to handle multiple customers in a fast-paced setting.
• Team-oriented with shared responsibility.
• Willingness to learn about third-party products.
• Respect for confidential information.

Responsibilities

• Deliver excellent service by understanding customer needs and presenting Apple products.
• Educate customers on purchase options and services.
• Stay up to date on products and sales processes.
• Support peers by sharing knowledge and offering ownership opportunities.
• Maintain accuracy and follow guidance.
• Contribute to an inclusive environment and Apple values.

Skills

Product knowledge

Customer service

Communication

Team collaboration

Curiosity learning

Confidentiality

Job description

Apple Retail is seeking a Specialist who helps customers find products and services that fit their needs, building loyalty and ownership of Apple solutions. You’ll answer questions, tailor recommendations, and deliver an unmatched customer experience in a busy store.

You will stay informed about Apple products, services, and purchase options, collaborate with teammates, and uphold Apple's values of inclusion while ensuring accurate information and guidance for customers.