Retail Center Manager: Elevate Sales & Customer Experience

Menara Maxis; Seberang Perai; On-site; MYR 36,000 - 48,000; Full time

Job summary

Maxis Center in Bukit Mertajam is seeking a Retail Assistant Store Manager to deliver exceptional customer service and manage daily center operations. You will drive sales, mentor staff, and ensure a positive brand experience across Maxis products and services.

You will greet customers, guide them through subscriptions, and resolve inquiries while maintaining store standards and collaborating with the team for smooth operations.

Qualifications

• Minimum of a SPM/STPM qualification or equivalent.
• Proven experience in a customer service or sales-oriented role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.

Responsibilities

• Greet and assist customers in a friendly, professional manner.
• Process subscriptions, upgrades, and changes to Maxis plans.
• Handle inquiries, complaints, and service requests promptly and effectively.
• Educate customers on Maxis products and promotions, identifying upselling opportunities.
• Achieve individual and team sales targets for subscriptions, devices, and value-added services.
• Maintain an organized store environment and handle cash transactions accurately.

Skills

Customer service

Sales targets

Communication skills

Retail operations

Cash handling

Education

SPM/STPM

Tools

POS systems

Job description

Maxis Center in Bukit Mertajam is seeking a Retail Assistant Store Manager to deliver exceptional customer service and manage daily center operations. You will drive sales, mentor staff, and ensure a positive brand experience across Maxis products and services.

You will greet customers, guide them through subscriptions, and resolve inquiries while maintaining store standards and collaborating with the team for smooth operations.