Retail Branch Leader: Growth, Ops & Service

Mydin Mohamed Holdings Berhad; Klang City, Port Klang; Presencial; MYR 90 000 - 150 000; Tempo integral

Resumo da oferta

Mydin Mohamed Holdings Berhad is seeking a Branch Manager in Malaysia to lead overall branch operations, drive sales and profitability, and deliver exceptional customer service. This role requires strong leadership to motivate a large team and ensure compliance with corporate policies across all departments.

The Branch Manager will oversee daily operations, implement sales strategies, manage budgets, and monitor KPIs while coordinating with Head Office to align with regional objectives.

Qualificações

• Bachelor’s degree in Retail Management, Business Administration or related field.
• Minimum 5–8 years of retail/ supermarket/FMCG operations experience.
• Proven track record in managing store/branch operations and achieving targets.

Responsabilidades

• Oversee daily branch operations and ensure compliance with policies and standards.
• Develop and execute sales strategies, marketing initiatives and promotions to hit targets.
• Monitor P&L, revenue, gross profit, expenses and budgets to ensure profitability.
• Manage stock planning, replenishment, inventory control and merchandising for optimal availability.
• Lead, coach and develop branch management team and staff, including manpower planning and performance management.
• Ensure high customer service standards and handle complaints professionally.
• Monitor KPIs and generate management reports; implement corrective actions.
• Ensure compliance with policies, safety standards and internal controls to minimize risks.
• Collaborate with Head Office and other departments to support business objectives.
• Perform other duties as assigned by management.

Conhecimentos

Leadership

Branch operations

P&L management

Budget management

Merchandising

Customer service

Analytical skills

Problem solving

MS Office

SAP knowledge

Formação académica

Bachelor's degree in Retail Management, Business Administration, Management

Ferramentas

SAP

Descrição da oferta de emprego

Mydin Mohamed Holdings Berhad is seeking a Branch Manager in Malaysia to lead overall branch operations, drive sales and profitability, and deliver exceptional customer service. This role requires strong leadership to motivate a large team and ensure compliance with corporate policies across all departments.

The Branch Manager will oversee daily operations, implement sales strategies, manage budgets, and monitor KPIs while coordinating with Head Office to align with regional objectives.