Branch Manager: Strategy, Growth & Team Leadership

Hong Leong Bank; Sabah; On-site; MYR 120,000 - 160,000; Full time

Job summary

Hong Leong Bank Berhad in Malaysia is seeking a Branch Manager to lead a busy branch, drive growth through networking and strategic planning, and deliver superior customer service. You will coach staff, manage relationships with customers and partners, and ensure branch operations comply with policies while aiming for high sales performance.

The role emphasizes leadership, people development, and a strong focus on delivering excellent customer experiences and responsible risk management within a

Qualifications

• 5+ years of related experience in branch/customer service, mortgage direct sales or wealth management relationships.
• Proven ability to lead, coach and develop staff to meet sales targets and service standards.
• Strong interpersonal, communication and organizational skills.

Responsibilities

• Drive networking and strategic planning to grow branch business.
• Maintain and grow relationships with customers, prospects and partners.
• Lead, coach and develop branch staff to achieve sales targets and service standards.
• Ensure branch operations comply with guidelines and policies and deliver customer satisfaction.

Skills

People management

Leadership

Customer service

Sales targets

Strategic planning

Coaching

Communication

Job description

Hong Leong Bank Berhad in Malaysia is seeking a Branch Manager to lead a busy branch, drive growth through networking and strategic planning, and deliver superior customer service. You will coach staff, manage relationships with customers and partners, and ensure branch operations comply with policies while aiming for high sales performance.

The role emphasizes leadership, people development, and a strong focus on delivering excellent customer experiences and responsible risk management within a