Banking Branch Leader: Growth, Sales & Service Excellence

RHB Bank Berhad; Jementah; On-site; MYR 90,000 - 130,000; Full time

Job summary

RHB Bank Berhad is seeking a Branch Manager to lead a busy retail branch in Malaysia. You will direct sales, operations, and service delivery across all customer segments, with accountability for lending, wealth products, and bancassurance.

A strong focus on growth, compliance, and staff development is essential. Responsible for achieving annual targets, maintaining high service standards, and building relationships with Affluent/HNI and SME clients.

Responsibilities

• Provide leadership and management to the branch sales and operations teams to achieve annual targets and growth.
• Oversee all loans/financing, wealth, bancassurance, deposits and capital market products, with emphasis on investments.
• Develop, implement and manage the branch sales and operations plan to meet targets.
• Set and communicate sales targets across all staff levels and monitor progress weekly.
• Ensure cross selling between consumer, SME and Islamic products; maintain product neutrality where applicable.
• Approve quality credits per the approving matrix and cultivate a network of Affluent/HNI/SME clients.
• Promote core values, hire/promote/dismiss staff as per HR policy and provide staff development.
• Deliver high-quality customer service and promptly resolve complaints while ensuring policy compliance.

Job description

RHB Bank Berhad is seeking a Branch Manager to lead a busy retail branch in Malaysia. You will direct sales, operations, and service delivery across all customer segments, with accountability for lending, wealth products, and bancassurance.

A strong focus on growth, compliance, and staff development is essential. Responsible for achieving annual targets, maintaining high service standards, and building relationships with Affluent/HNI and SME clients.