Retail Associate: Customer Service & Upsell Pro

QL Maxincome Sdn Bhd (FamilyMart); Johor Bahru; On-site; MYR 20,000 - 31,000; Full time

Job summary

FamilyMart Paradigm JB is seeking a Retail Assistant to support daily store operations at the JB location. You will deliver friendly customer service, handle orders, promote products, manage cash transactions, and help maintain cleanliness and stock levels across shifts, including weekends and holidays.

Ideal candidates have SPM or retail experience and are fluent in Bahasa Malaysia and English. Willingness to work at various retail locations and adapt to a fast-paced environment is essential.

Qualifications

• At least SPM or retail working experience.
• Languages: Bahasa Malaysia and English.
• 1–2 years of working experience preferred.
• Candidates willing to work shifts, including weekends/public holidays.

Responsibilities

• Deliver excellent customer service and respond promptly to customer needs.
• Introduce, promote, and upsell products to customers.
• Handle customer food orders and ensure SOP compliance in food handling.
• Operate the cash register for cash and card transactions per company policies.
• Assist in maintaining store cleanliness, safety and housekeeping standards.
• Responsible for stock replenishment to ensure product availability at all times.

Skills

Customer service

Upselling

Cash handling

Retail ops

Stock replenishment

Food handling

Education

SPM or equivalent

Tools

POS system

Cash register

Job description

FamilyMart Paradigm JB is seeking a Retail Assistant to support daily store operations at the JB location. You will deliver friendly customer service, handle orders, promote products, manage cash transactions, and help maintain cleanliness and stock levels across shifts, including weekends and holidays.

Ideal candidates have SPM or retail experience and are fluent in Bahasa Malaysia and English. Willingness to work at various retail locations and adapt to a fast-paced environment is essential.