Retail Sales & Service Pro (Shift Work)

QL Maxincome Sdn Bhd (FamilyMart); Johor Bahru; On-site; MYR 17,000 - 26,000; Full time

Job summary

FamilyMart Angsana JB Mall is seeking a Retail Assistant to support smooth store operations, assist customers, process orders, upsell products, and maintain cleanliness and stock. You will be part of a team that delivers friendly service in a fast-paced retail environment.

The role requires effective communication in Bahasa Malaysia and English, willingness to work shifts including weekends and public holidays, and a positive attitude. Based at various FamilyMart locations in Johor Bahru.

Qualifications

• Minimum SPM qualification or relevant retail working experience.
• Able to communicate effectively in Bahasa Malaysia and English.
• Preferably 1-2 years of working experience in retail or customer service.
• Candidates without retail experience but with a positive working attitude are encouraged to apply.
• Willing to be based at retail locations and transfer to other locations when needed.
• Able to work on a shift basis, including weekends and public holidays.

Responsibilities

• Ensure smooth and efficient retail operations in collaboration with the immediate supervisor.
• Deliver excellent customer service and respond promptly to customer needs.
• Introduce, promote, and upsell products to customers.
• Handle customer food orders and ensure preparation and disposal processes comply with food handling SOPs.
• Operate the cash register accurately for both cash and credit card transactions, in accordance with company policies and procedures.
• Assist in maintaining store cleanliness, safety, and overall housekeeping standards.
• Responsible for stock replenishment to ensure product availability at all times.

Job description

FamilyMart Angsana JB Mall is seeking a Retail Assistant to support smooth store operations, assist customers, process orders, upsell products, and maintain cleanliness and stock. You will be part of a team that delivers friendly service in a fast-paced retail environment.

The role requires effective communication in Bahasa Malaysia and English, willingness to work shifts including weekends and public holidays, and a positive attitude. Based at various FamilyMart locations in Johor Bahru.