Retail Assistant - FamilyMart Paradigm JB

QL Maxincome Sdn Bhd (FamilyMart); Johor Bahru; On-site; MYR 20,000 - 31,000; Full time

Job summary

FamilyMart Paradigm JB is seeking a Retail Assistant to support daily store operations at the JB location. You will deliver friendly customer service, handle orders, promote products, manage cash transactions, and help maintain cleanliness and stock levels across shifts, including weekends and holidays.

Ideal candidates have SPM or retail experience and are fluent in Bahasa Malaysia and English. Willingness to work at various retail locations and adapt to a fast-paced environment is essential.

Qualifications

• At least SPM or retail working experience.
• Languages: Bahasa Malaysia and English.
• 1–2 years of working experience preferred.
• Candidates willing to work shifts, including weekends/public holidays.

Responsibilities

• Deliver excellent customer service and respond promptly to customer needs.
• Introduce, promote, and upsell products to customers.
• Handle customer food orders and ensure SOP compliance in food handling.
• Operate the cash register for cash and card transactions per company policies.
• Assist in maintaining store cleanliness, safety and housekeeping standards.
• Responsible for stock replenishment to ensure product availability at all times.

Skills

Customer service

Upselling

Cash handling

Retail ops

Stock replenishment

Food handling

Education

SPM or equivalent

Tools

POS system

Cash register

Job description

Retail Assistant - FamilyMart Paradigm JB

Ensure smooth and efficient retail operations in collaboration with the immediate supervisor.

Deliver excellent customer service and respond promptly to customer needs.

Introduce, promote, and upsell products to customers.

Handle customer food orders and ensure preparation and disposal processes comply with food handling SOPs.

Operate the cash register accurately for both cash and credit card transactions, in accordance with company policies and procedures.

Assist in maintaining store cleanliness, safety, and overall housekeeping standards.

Responsible for stock replenishment to ensure product availability at all times.

Role Requirements

Candidate must possess at least SPM or have retail working experience.

Required language(s): Bahasa Malaysia, English.

At least 1 – 2 years (s) of working experience is preferred for this position.

Candidates without retail experience but who possess a positive working attitude will be taken into consideration.

Candidates must be willing to be based at retail locations.

Candidates must be willing to work on a shift basis, including weekends and public holidays.

Energetic and highly motivated individuals who have a passion for retail are encouraged to apply to be part of our “Family”!

FamilyMart is the world’s 2nd largest convenience store chain with over 17,500 stores globally and more than 40 years of experience in convenience retailing. We aim to stay ahead of social trends and meet evolving lifestyle needs as a trusted provider to local communities.

FamilyMart Malaysia is managed by QL Maxincome Sdn Bhd, a subsidiary of QL Resources Berhad (listed on Bursa Malaysia). Our shared values focus on delivering quality food and creating positive experiences for all.

PDPA Notice: We are committed to protecting personal data in compliance with the Personal Data Protection Act (PDPA).

By QL Maxincome Sdn. Bhd.

Registration No. 199601010973 (383322-D) | All Rights Reserved.