Dynamic Retail Sales Assistant | Service, Upsell & Stock

QL Maxincome Sdn Bhd (FamilyMart); Kuala Lumpur; On-site; MYR 20,000 - 31,000; Full time

Job summary

FamilyMart Malaysia is seeking a proactive Retail Sales Assistant to join our team in Kuala Lumpur. You will support smooth store operations, deliver excellent customer service, upsell products, and handle food orders in a fast-paced retail environment.

The role requires the ability to work shifts, including weekends and public holidays, with a willingness to transfer to other locations as needed. Bahasa Malaysia and English communication skills are essential, and 1-2 years in retail or customer

Qualifications

• Minimum SPM qualification or relevant retail working experience.
• Able to communicate effectively in Bahasa Malaysia and English.
• Preferably 1-2 years of working experience in retail or customer service.
• Candidates without retail experience but with a positive working attitude are encouraged to apply.
• Willing to be based at retail locations and transfer to other locations when needed.
• Able to work on a shift basis, including weekends and public holidays.

Responsibilities

• Ensure smooth and efficient retail operations in collaboration with the immediate supervisor.
• Deliver excellent customer service and respond promptly to customer needs.
• Introduce, promote, and upsell products to customers.
• Handle customer food orders and ensure preparation and disposal processes comply with food handling SOPs.
• Operate the cash register accurately for both cash and credit card transactions, in accordance with company policies and procedures.
• Assist in maintaining store cleanliness, safety, and overall housekeeping standards.
• Responsible for stock replenishment to ensure product availability at all times.

Skills

Bahasa Malaysia

English

Customer service

Communication

Education

SPM or relevant retail experience

Job description

FamilyMart Malaysia is seeking a proactive Retail Sales Assistant to join our team in Kuala Lumpur. You will support smooth store operations, deliver excellent customer service, upsell products, and handle food orders in a fast-paced retail environment.

The role requires the ability to work shifts, including weekends and public holidays, with a willingness to transfer to other locations as needed. Bahasa Malaysia and English communication skills are essential, and 1-2 years in retail or customer