Retail Sales Associate: Customer Service & Upsell

QL Maxincome Sdn Bhd (FamilyMart); Petaling Jaya; Sur place; MYR 20 000 - 23 000; Plein temps

Résumé du poste

FamilyMart Paradigm Mall is hiring a Retail Assistant to support daily store operations and deliver excellent customer service. You will handle sales, operate the cash register, and ensure stock availability across shifts, including weekends and holidays.

Training is provided, and candidates with a positive attitude are encouraged to apply. The role requires communication in Bahasa Malaysia and English, with preference for 1–2 years in retail or customer service.

Qualifications

• Minimum SPM qualification or relevant retail working experience.
• Able to communicate effectively in Bahasa Malaysia and English.
• Preferably 1–2 years of working experience in retail or customer service.
• Candidates without retail experience but with a positive working attitude are encouraged to apply.

Responsabilités

• Ensure smooth and efficient retail operations in collaboration with the immediate supervisor.
• Deliver excellent customer service and respond promptly to customer needs.
• Introduce, promote, and upsell products to customers.
• Handle customer food orders and ensure preparation and disposal processes comply with food handling SOPs.
• Operate the cash register accurately for both cash and credit card transactions, in accordance with company policies and procedures.
• Assist in maintaining store cleanliness, safety, and overall housekeeping standards.
• Responsible for stock replenishment to ensure product availability at all times.

Connaissances

Customer service

Cash handling

Upselling

Stock replenishment

Food handling SOPs

Bahasa Malaysia & English

Formation

SPM or retail experience

Description du poste

FamilyMart Paradigm Mall is hiring a Retail Assistant to support daily store operations and deliver excellent customer service. You will handle sales, operate the cash register, and ensure stock availability across shifts, including weekends and holidays.

Training is provided, and candidates with a positive attitude are encouraged to apply. The role requires communication in Bahasa Malaysia and English, with preference for 1–2 years in retail or customer service.