Retail Associate: Customer Hero, Upsell & Cashier Expert

QL Maxincome Sdn Bhd (FamilyMart); Johor; On-site; MYR 18,000 - 24,000; Full time

Job summary

FamilyMart Malaysia is seeking a Retail Sales Assistant to support smooth store operations and deliver excellent customer service. You will handle orders, operate the POS system, and contribute to stock replenishment while maintaining cleanliness and safety standards.

Candidates with 1–2 years of retail or customer service experience and the ability to work shifts, including weekends and public holidays, are encouraged to apply.

Qualifications

• SPM qualification or equivalent retail experience.
• Fluent in Bahasa Malaysia and English.
• 1–2 years retail or customer service experience.
• Willing to work at multiple locations and shift work incl weekends/public holidays.
• Positive attitude encouraged even without experience.

Responsibilities

• Ensure smooth and efficient retail operations in collaboration with the immediate supervisor.
• Deliver excellent customer service and respond promptly to customer needs.
• Introduce, promote, and upsell products to customers.
• Handle customer food orders and ensure preparation and disposal processes comply with food handling SOPs.
• Operate the cash register accurately for both cash and credit card transactions, in accordance with company policies and procedures.
• Assist in maintaining store cleanliness, safety, and overall housekeeping standards.
• Responsible for stock replenishment to ensure product availability at all times.

Skills

Customer service

Communication

Shift work

Education

SPM or equivalent

Tools

POS system

Job description

FamilyMart Malaysia is seeking a Retail Sales Assistant to support smooth store operations and deliver excellent customer service. You will handle orders, operate the POS system, and contribute to stock replenishment while maintaining cleanliness and safety standards.

Candidates with 1–2 years of retail or customer service experience and the ability to work shifts, including weekends and public holidays, are encouraged to apply.