Retail Associate: Customer Service & Upsell (Flexible Shifts)

QL Maxincome Sdn Bhd (FamilyMart); Puchong; On-site; MYR 20,000 - 31,000; Full time

Job summary

FamilyMart IOI Mall Puchong is hiring a Retail Assistant to support daily store operations, collaborate with the supervisor, and deliver friendly customer service. You will promote products, upsell where appropriate, handle customer food orders, and operate the cash register accurately according to policy.

Maintain store cleanliness and safety, assist with stock replenishment, and be willing to work at other locations as needed. Shift work includes weekends and public holidays.

Qualifications

• Minimum SPM qualification or relevant retail experience.
• Able to communicate effectively in Bahasa Malaysia and English.
• Preferably 1–2 years of working experience in retail or customer service.
• Willing to work at multiple locations when needed.
• Able to work on a shift basis, including weekends and public holidays.

Responsibilities

• Assist in smooth store operations and respond to customer needs.
• Deliver excellent customer service and upsell products.
• Handle customer food orders and ensure SOP-compliant preparation.
• Operate the cash register accurately for cash and card transactions.
• Maintain store cleanliness and safety, and assist with stock replenishment.

Skills

Customer service

Communication

Cash handling

Education

SPM or equivalent

Tools

Cash register

Job description

FamilyMart IOI Mall Puchong is hiring a Retail Assistant to support daily store operations, collaborate with the supervisor, and deliver friendly customer service. You will promote products, upsell where appropriate, handle customer food orders, and operate the cash register accurately according to policy.

Maintain store cleanliness and safety, assist with stock replenishment, and be willing to work at other locations as needed. Shift work includes weekends and public holidays.