Retail Assistant - FamilyMart IOI Mall Puchong

QL Maxincome Sdn Bhd (FamilyMart); Puchong; On-site; MYR 20,000 - 31,000; Full time

Job summary

FamilyMart IOI Mall Puchong is hiring a Retail Assistant to support daily store operations, collaborate with the supervisor, and deliver friendly customer service. You will promote products, upsell where appropriate, handle customer food orders, and operate the cash register accurately according to policy.

Maintain store cleanliness and safety, assist with stock replenishment, and be willing to work at other locations as needed. Shift work includes weekends and public holidays.

Qualifications

• Minimum SPM qualification or relevant retail experience.
• Able to communicate effectively in Bahasa Malaysia and English.
• Preferably 1–2 years of working experience in retail or customer service.
• Willing to work at multiple locations when needed.
• Able to work on a shift basis, including weekends and public holidays.

Responsibilities

• Assist in smooth store operations and respond to customer needs.
• Deliver excellent customer service and upsell products.
• Handle customer food orders and ensure SOP-compliant preparation.
• Operate the cash register accurately for cash and card transactions.
• Maintain store cleanliness and safety, and assist with stock replenishment.

Skills

Customer service

Communication

Cash handling

Education

SPM or equivalent

Tools

Cash register

Job description

Retail Assistant - FamilyMart IOI Mall Puchong

Ensure smooth and efficient retail operations in collaboration with the immediate supervisor.

Deliver excellent customer service and respond promptly to customer needs.

Introduce, promote, and upsell products to customers.

Handle customer food orders and ensure preparation and disposal processes comply with food handling SOPs.

Operate the cash register accurately for both cash and credit card transactions, in accordance with company policies and procedures.

Assist in maintaining store cleanliness, safety, and overall housekeeping standards.

Responsible for stock replenishment to ensure product availability at all times.

Role Requirements

Minimum SPM qualification or relevant retail working experience.

Able to communicate effectively in Bahasa Malaysia and English.

Preferably 1–2 years of working experience in retail or customer service.

Candidates without retail experience but with a positive working attitude are encouraged to apply.

Willing to be based at retail locations and transfer to other locations when needed.

Able to work on a shift basis, including weekends and public holidays.

Company Information

FamilyMart is the world’s 2nd largest convenience store chain with over 17,500 stores globally and more than 40 years of experience in convenience retailing. We aim to stay ahead of social trends and meet evolving lifestyle needs as a trusted provider to local communities.

FamilyMart Malaysia is managed by QL Maxincome Sdn Bhd, a subsidiary of QL Resources Berhad (listed on Bursa Malaysia). Our shared values focus on delivering quality food and creating positive experiences for all.

PDPA Notice: We are committed to protecting personal data in compliance with the Personal Data Protection Act (PDPA).

By QL Maxincome Sdn. Bhd.

Registration No. 199601010973 (383322-D) | All Rights Reserved.