Retail Assistant: Customer Service & Upsell

QL Maxincome Sdn Bhd (FamilyMart); Kuala Lumpur; In loco; MYR 22.000 - 36.000; Tempo pieno

Descrizione del lavoro

FamilyMart Wangsa Melawati in Malaysia is seeking a Retail Assistant to support smooth store operations and deliver top customer service. You will handle food orders, promote products, and maintain cleanliness while ensuring accurate cash handling and stock replenishment.

The role requires flexibility to work shifts including weekends and public holidays, with a proactive, customer‑focused attitude. Ideal candidates have 1–2 years in retail or customer service or are eager to start in a

Competenze

• Minimum SPM qualification or relevant retail working experience.
• Able to communicate effectively in Bahasa Malaysia and English.
• Preferably 1-2 years of working experience in retail or customer service.
• Candidates without retail experience but with a positive working attitude are encouraged to apply.

Mansioni

• Ensure smooth and efficient retail operations in collaboration with the immediate supervisor.
• Deliver excellent customer service and respond promptly to customer needs.
• Introduce, promote, and upsell products to customers.
• Handle customer food orders and ensure preparation and disposal processes comply with food handling SOPs.
• Operate the cash register accurately for both cash and credit card transactions, in accordance with company policies and procedures.
• Assist in maintaining store cleanliness, safety, and overall housekeeping standards.
• Responsible for stock replenishment to ensure product availability at all times.

Conoscenze

Bahasa Malaysia

English

Cash handling

Customer service

Formazione

SPM or equivalent

Strumenti

POS system

Descrizione del lavoro

FamilyMart Wangsa Melawati in Malaysia is seeking a Retail Assistant to support smooth store operations and deliver top customer service. You will handle food orders, promote products, and maintain cleanliness while ensuring accurate cash handling and stock replenishment.

The role requires flexibility to work shifts including weekends and public holidays, with a proactive, customer‑focused attitude. Ideal candidates have 1–2 years in retail or customer service or are eager to start in a