Retail Area Manager

HABIB; Ampang Jaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

HABIB in Malaysia seeks an experienced Retail Area Manager to oversee a portfolio of Habib showroom(s) across the assigned territory. You will translate high-level business objectives into actionable retail success, ensuring operational excellence and consistent brand representation.

Responsibilities include driving revenue, cascading campaigns to Branch Managers, elevating customer service, recruiting and developing managers, ensuring policy adherence, maintaining premium visual merchandising,

Qualifications

• Minimum 8–10 years in retail management
• Experience in multi-unit / supervisory roles
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management

Responsibilities

• Execute sales strategies and monitor KPIs to meet revenue targets
• Cascade business objectives and marketing campaigns to Branch Managers
• Monitor and enhance customer service standards across the area
• Lead recruitment, induction, and performance management of Branch Managers
• Enforce adherence to policies, security, and compliance
• Oversee visual merchandising to reflect premium brand image
• Provide regular feedback and reporting on area performance and market trends

Skills

Leadership

Sales Strategy

Team Development

KPIs & Analytics

Customer Service

Retail Operations

Tools

POS systems

Inventory management software

Job description

We are seeking a dynamic and results-driven Retail Area Manager to oversee a portfolio of Habib showroom(s). In this role, you will be responsible for translating high-level business objectives into actionable retail-level success, ensuring operational excellence and consistent brand representation across your assigned territory.

Responsibilities

• Execute sales strategies and monitor KPIs to ensure all showroom within the area achieve or exceed revenue targets
• Cascade business objectives and marketing campaigns to Branch Managers, ensuring clear alignment on expectations and deliverables
• Monitor and enhance customer service standards across the area, ensuring high scores in Mystery Shopper programs
• Lead the recruitment, induction, and performance management of Branch Managers to foster a high-performing retail team
• Enforce strict adherence to company policies, security protocols, and operational compliance across all locations
• Oversee visual merchandising standards to ensure all stores consistently reflect the premium brand image
• Provide regular feedback and reporting to the management regarding area performance and market trends

Requirement

• Minimum of 8 - 10 years of retail management experience, with a proven track record in a multi-unit or supervisory capacity
• Strong proficiency in retail operations, including POS systems, sales strategic planning, and inventory management
• Exceptional leadership and interpersonal skills, with the ability to motivate and develop diverse teams
• Advanced problem-solving and analytical abilities to address operational challenges and drive efficiency
• Excellent communication skills, both verbal and written, for effective stakeholder management
• Demonstrated sound work ethics, initiative, and a self-starting mindset
• Willingness to travel frequently between retail locations within the assigned area