Branch Manager - Ar Rahnu Express

Habib Group; Kota Bharu; On-site; MYR 67,000 - 134,000; Full time

Benefits offered by this job

Medical allowance

High sales commissions

Competitive salary

Job summary

HABIB Group seeks a Branch Manager in Malaysia to lead a dynamic retail team, drive sales, and manage daily branch operations. The role requires a strong focus on customer experience and maintaining the brand’s premium image.

You will oversee inventory, reporting, promotions, and staff coaching, while ensuring compliance and profitable operations. Weekend and public holiday work are required.

Qualifications

• Minimum 5–7 years in retail, preferably jewellery or luxury brands.
• Strong leadership and people management abilities.
• Excellent communication and customer service skills.

Responsibilities

• Lead, train, and manage retail staff to meet sales targets.
• Oversee daily branch operations: inventory, finance, visual merchandising.
• Plan and execute promotions to boost performance.
• Monitor branch metrics and implement improvements.
• Handle inquiries, feedback and complaints professionally.

Skills

Leadership

People management

Communication

Sales targets

Education

Diploma or Bachelor’s Degree in Business/Marketing or related fields

Job description

As a Branch Manager with HABIB Group, you will lead a dynamic team to deliver exceptional customer experiences while ensuring smooth branch operations, achieving sales goals, and upholding the HABIB brand's prestige. We offer internal training and career advancement opportunities to support your professional growth within the Group.

Available Brand(s):

Ar Rahnu Express

Responsibilities:

Lead, train, and manage retail staff to deliver excellent customer service and achieve sales targets.

Oversee daily branch operations including inventory management, financial reporting, and visual merchandising.

Plan and execute promotional and marketing activities to boost branch performance.

Monitor and analyse branch performance metrics, identifying areas for improvement and implementing solutions.

Handle customer inquiries, feedback, and complaints professionally.

Maintain showroom standards to reflect the brand’s premium image.

Ensure compliance with company policies, SOPs, and legal requirements.

Foster a high-performance culture through coaching, performance reviews, and career development.

Requirements:

Minimum Diploma or Bachelor’s Degree in Business, Marketing, or related fields.

At least 5-7 years of experience in retail, preferably in jewellery, luxury, or lifestyle brands.

Strong leadership, people management, and communication skills.

Proven ability to drive sales and manage branch profitability.

A team player with high integrity, detail-oriented, and customer-focused.

Willing to work retail hours, weekends, and public holidays.

Must have full working rights in Malaysia.

Grow with us and be part of our culture.

At HABIB Group, we take pride in being the leading retailer and distributor of exquisite products, showcasing the finest craftsmanship and timeless beauty. From meticulously crafted jewellery to dazzling diamonds and gems, we celebrate our nation's rich heritage by offering a diverse range of quality products. Over the years, HABIB Group has a wide portfolio of brands, cementing our presence in the global business landscape. Our dedication to preserving tradition while embracing innovation ensures that we stay at the forefront of the retail industry, making us a name synonymous with brilliance.

Together, let us elevate elegance and celebrate the splendour of our heritage. #habibgrouptalents

Perks and benefits

• Medical Miscellaneous allowance Attractive High Sales Commissions, Competitive Sal

Your application will include the following questions:

• Do you have experience in a sales role?
• What's your expected monthly basic salary?
• Do you have customer service experience?
• Which of the following statements best describes your right to work in Malaysia?
• Do you have visual merchandising experience?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a branch manager?
• How many years of people management experience do you have?