Store Manager

Valiram; Kuala Lumpur; On-site; MYR 67,000 - 134,000; Full time

Job summary

Valiram is seeking an experienced retail store leader to manage day-to-day operations, drive sales, and uphold standards across Beauty / Fashion / Retail F&B brands. You will lead and inspire a high-performing team, ensure inventory accuracy, and manage cash with strict adherence to SOPs.

The role requires 5–7 years in retail with a supervisory track record, a diploma or degree in a related field, and strong negotiation and communication skills to influence store performance and customer

Qualifications

• Minimum 5-7 years of total retail experience with a minimum of 3 years in a supervisory role.
• Diploma or Bachelor's degree in a related field is desirable.
• Ability to communicate, influence and negotiate with leadership levels.
• Strong organisational skills to manage multiple priorities.

Responsibilities

• Drive store sales and maximize profitability.
• Lead product and sales strategies and communicate targets to the team.
• Ensure daily conversion rate and average transaction value tracking.
• Maintain store SOPs, inventory accuracy and cash management.
• Develop and retain a high performing team through recruitment and coaching.

Skills

Retail leadership

Sales forecasting

Customer service

Team development

Inventory control

Cash handling

Negotiation

Education

Diploma/Bachelor's degree in related field

Tools

POS systems

Microsoft Office

Job description

Manages the day to day operations of a retail store, directs and oversees all store functions. Lead the store to achieve sales growth and profitability, inspire and develop a high-performing team, uphold inventory accuracy, ensure seamless operations in line with Valiram Group standards, and deliver precise, timely cash management.

Open positions for Beauty / Fashion / Retail F&B / brands.

KEY AREAS OF RESPONSIBILITY:

Drive the Sales and maximize Profitability

• Manage and deliver store’s/outlet’s sales performance.
• Facilitate implementation of product/ sales strategies.
• Communicate information on sales goals and targets to the team on continuous basis.
• Keep the team updated daily on Conversion Rate and Average Transaction Value with the team on regular basis. * Monthly Plan forecast.

Deliver WOW Experience

• Provide a unique and genuine customer experience that delights and engages every shopper by following the 7 steps to WOW.

Develop Team

• Instil Valiram's Entrepreneurial Spirit within the Team
• Consistently demonstrate appreciation and encouragement
• Facilitate learning opportunities among team members
• Maintain effective staffing with top performing team by actively networking, recruiting, hiring and succession planning.

Delivery Operations Excellence

• Execute and maintain compliance of Store SOP at all times.
• This includes Store Opening & Closing/ Cost Control/ Roster & Manpower Planning/ Visual Merchandising/ POS/ Inventory.
• Cash collection accuracy and timeliness.
• Set up and maintain visual merchandising displays for promotional and seasonal activities. e.g. EOS, SASS.

Engage in Innovation and Productivity Initiatives

• Generate potential ideas that may contribute to productivity improvements
• Execute and motivate team to contribute to productivity improvement.

KEY REQUIREMENTS:

• Minimum 5-7 years of total retail experience with a minimum of 3 years in a supervisory role.
• Diploma/Bachelor’s degree (desirable) in related field or equivalent experience.
• Ability to communicate, influence and negotiate effectively with all levels of leadership.
• Proven organisational skills – able to manage multiple demands with competing priorities and allocate time effectively.
• Ability to analyse situations and resolve issues with innovation and creativity.
• Ability to challenge and influence operational processes.