F&B Supervisor: Guest Experience & Operations Leader

YUAN SHI REN BBQ SDN BHD; George Town; On-site; MYR 39,000 - 61,000; Full time

Job summary

YUAN SHI REN BBQ SDN BHD in Penang is seeking an experienced Food & Beverage Supervisor to lead our hospitality team on-site. This full-time role oversees restaurant, bar and banqueting operations, aiming to deliver exceptional guest experiences while safeguarding profitability and service standards.

The successful candidate will have 2+ years in F&B management within hospitality, strong leadership, superb customer service, and solid knowledge of food safety.

Qualifications

• 2+ years of experience in F&B management in hospitality.
• Proven track record of managing F&B teams and achieving targets.
• Strong knowledge of food safety and hygiene standards.
• Ability to lead and develop team members.
• Excellent customer service orientation.
• Strong cross-department collaboration skills.
• F&B POS proficiency.
• Knowledge of Penang hospitality market advantageous.
• Flexible hours including evenings, weekends and holidays.

Responsibilities

• Supervise F&B staff, including recruitment, training, scheduling, and performance management.
• Oversee daily operations of restaurants, bars, and banqueting services.
• Manage F&B budgets, costs and profitability across outlets.
• Ensure health, safety and hygiene regulations compliance.
• Maintain inventory and coordinate with suppliers.
• Develop menu planning, pricing strategies and promotions.
• Monitor guest feedback and resolve complaints promptly.
• Coordinate with kitchen and front-of-house teams for seamless operations.

Skills

Team leadership

Customer service

Communication

Interpersonal skills

Hospitality operations

Tools

POS systems

Job description

YUAN SHI REN BBQ SDN BHD in Penang is seeking an experienced Food & Beverage Supervisor to lead our hospitality team on-site. This full-time role oversees restaurant, bar and banqueting operations, aiming to deliver exceptional guest experiences while safeguarding profitability and service standards.

The successful candidate will have 2+ years in F&B management within hospitality, strong leadership, superb customer service, and solid knowledge of food safety.