Restaurant Operations Lead & Service Coach

Vivo Food Sdn Bhd; Johor; On-site; MYR 30,000 - 60,000; Full time

Job summary

Vivo Pizza in Malaysia is seeking a Restaurant Supervisor to oversee daily restaurant operations and coordinate staff activities. You will supervise servers, hosts, and cashiers, train new employees on service standards and policies, and monitor performance to provide constructive feedback.

You will also manage staff schedules, ensure cleanliness and safety, oversee inventory, and handle customer complaints to maintain a welcoming dining environment.

Qualifications

• Experience supervising restaurant staff and coordinating shifts.
• Ability to train new hires on service standards and policies.
• Strong focus on guest satisfaction and safety compliance.

Responsibilities

• Supervise and coordinate activities of restaurant staff (servers, hosts, cashiers).
• Train new employees on service standards and company policies.
• Monitor employee performance and provide feedback.
• Prepare staff schedules and manage shift assignments.
• Oversee daily restaurant operations and ensure cleanliness and safety.
• Monitor inventory levels and coordinate with management for supplies.
• Handle customer complaints professionally and maintain a welcoming dining environment.

Skills

People management

Customer service

Team leadership

Job description

Vivo Pizza in Malaysia is seeking a Restaurant Supervisor to oversee daily restaurant operations and coordinate staff activities. You will supervise servers, hosts, and cashiers, train new employees on service standards and policies, and monitor performance to provide constructive feedback.

You will also manage staff schedules, ensure cleanliness and safety, oversee inventory, and handle customer complaints to maintain a welcoming dining environment.