Restaurant Supervisor: Lead Service & Operations

Vivo Food Sdn Bhd

Johor Bahru

On-site

MYR 33,000 - 58,000

Full time

7 days ago

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Job summary

Vivo Pizza in Johor Bahru is seeking a Restaurant Supervisor for the Mid Valley Southkey / Komtar JBCC outlets. You will supervise and coordinate activities of restaurant staff, train new employees on service standards and company policies, and monitor performance with constructive feedback.

You will manage customer service, handle complaints, maintain a welcoming dining environment, oversee daily operations, ensure cleanliness, hygiene and safety, manage inventory and cash handling, and assist

Responsibilities

Supervise and coordinate activities of restaurant staff (servers, hosts, cashiers)
Train new employees on service standards and company policies
Monitor employee performance and provide feedback
Ensure customers receive prompt and courteous service
Handle customer complaints and resolve issues professionally
Maintain a welcoming and friendly dining environment
Oversee daily operations; ensure cleanliness, hygiene and safety standards
Monitor inventory levels and coordinate with management for supplies
Ensure compliance with health and safety regulations
Assist with cash handling, billing and daily sales reporting
Monitor expenses and help control operational costs
Support management in achieving sales targets
Act as a link between kitchen staff and service team
Ensure timely food service and quality control
Communicate effectively with management and staff