Restaurant Operations & Service Lead

Vivo Food Sdn Bhd; Johor Bahru; On-site; MYR 39,000 - 58,000; Full time

Job summary

Vivo Pizza in Malaysia is seeking a Restaurant Supervisor to supervise and coordinate the activities of the restaurant staff, including servers, hosts and cashiers, and to train new employees on service standards and company policies.

The role focuses on maintaining a welcoming dining environment, handling customer issues professionally, and supporting daily operations, hygiene standards, inventory, and cost controls to help achieve sales targets.

Responsibilities

• Supervise and coordinate activities of restaurant staff (servers, hosts, cashiers).
• Train new employees on service standards and company policies.
• Monitor employee performance and provide feedback.
• Ensure customer receive prompt and courteous service.
• Handle customer complaints and resolve issues professionally.
• Maintain a welcoming and friendly dining environment.
• Oversee daily operation.
• Ensure cleanliness, hygiene, and safety standards are followed.
• Monitor inventory levels and coordinate with management for supplies.
• Ensure compliance with health and safety regulations.
• Assist with cash handling, billing, and daily sales reporting.
• Monitor expenses and help control operational costs.
• Support management in achieving sales targets.
• Act as a link between kitchen staff and service team.
• Ensure timely food service and quality control.
• Communicate effectively with management and staff.

Job description

Vivo Pizza in Malaysia is seeking a Restaurant Supervisor to supervise and coordinate the activities of the restaurant staff, including servers, hosts and cashiers, and to train new employees on service standards and company policies.

The role focuses on maintaining a welcoming dining environment, handling customer issues professionally, and supporting daily operations, hygiene standards, inventory, and cost controls to help achieve sales targets.