Restaurant Manager / Supervisor (F&B)

HerbaLine Global Wellness Group; Selangor; On-site; MYR 50,000 - 90,000; Full time

Benefits offered by this job

Commission

Performance Incentive

Twice bonus

Company trip

Staff discounts

Career development

Job summary

HerbaLine Global Wellness Group is seeking an accomplished Restaurant Manager to lead daily operations across multiple branches in Malaysia. You will manage staff, optimize costs, and ensure exceptional dining experiences aligned with brand standards.

The role emphasizes people leadership, training, and adherence to health and safety while driving revenue through guest satisfaction and operational excellence.

Qualifications

• Minimum 3–5 years of restaurant management or supervisory experience.
• Strong leadership and people management capabilities.
• Excellent customer service mindset with problem-solving skills.
• Solid understanding of cost control, inventory management, budgeting, and labour planning.

Responsibilities

• Oversee day-to-day restaurant operations and staff deployment.
• Monitor food and labour costs to meet budget targets.
• Ensure front-of-house and back-of-house coordination for efficiency.
• Maintain service standards and handle customer feedback promptly.
• Drive revenue through upselling and promotions.
• Lead training and maintain a disciplined service culture.

Skills

Leadership

People management

Cost control

Inventory management

Budgeting

Labour planning

Customer service mindset

Strong communication

Tools

POS systems

Reservations systems

Staff scheduling tools

Job description

About the role
The Restaurant Manager / Supervisor plays a key leadership role in overseeing daily restaurant operations, ensuring service excellence, operational efficiency, and consistent delivery of a high-quality dining experience. This role requires strong people management skills, operational discipline, and a customer-centric mindset aligned with HerbaLine’s wellness and service standards.

What you'll be doing

1. Operations Management

Oversee day-to-day restaurant operations, including staff deployment, shift scheduling, inventory control, and strict cost control.

Monitor and manage food cost, labour cost, and operating expenses to meet budget targets.

Ensure smooth front-of-house and back-of-house coordination to maintain service efficiency.

Analyze operational reports and KPIs, identify cost leakage, and implement corrective actions to improve performance.

2. Customer Experience

Deliver and maintain exceptional customer service standards at all times.

Handle customer feedback, complaints, and service recovery professionally and promptly.

Ensure a consistent and positive dining experience aligned with brand standards.

3. Food Quality & Standards

Monitor food quality, presentation, and portion control to ensure compliance with company standards.

Work closely with the kitchen team to ensure menu execution meets quality and hygiene requirements.

Take immediate corrective action when standards are not met.

4. Sales & Business Performance

Develop and implement initiatives to drive revenue growth, upselling, and customer retention.

Plan, monitor, and control food cost percentage, labour cost ratio, and overall operating cost.

Minimise wastage through proper inventory planning, stock rotation, and portion control.

Support marketing and promotional activities to increase footfall and sales.

5. People Management & Training

Lead, motivate, and manage the restaurant team to achieve performance targets.

Conduct staff training, coaching, and performance monitoring.

Foster a positive, disciplined, and service-oriented work culture.

6. Compliance & Safety

Ensure full compliance with health, safety, hygiene, and company policies.

Maintain cleanliness, safety standards, and regulatory requirements at all times.

Prepare for audits and inspections when required.

What we're looking for

• Minimum 3–5 years of experience in restaurant management or a supervisory role, preferably within the hospitality or F&B industry.
• Strong leadership and people management capabilities.
• Excellent customer service mindset with strong problem‑solving skills.
• Solid understanding of F&B operations, including cost control, inventory management, budgeting, and labour planning.
• Proficient in restaurant systems and technology (POS systems, reservations, staff scheduling tools).
• Highly organised, detail‑oriented, and able to multitask in a fast‑paced environment.
• Strong communication and interpersonal skills.

3 positions available: Jalan Pahang, Sri Hartamas, Bandar Utama/Kota Kemuning.

What we offer At the HerbaLine Global Wellness Group, we are committed to providing our employees with a rewarding and fulfilling work experience. We provide Commission, Performance Incentive, twice bonus and company trip.
In addition to a competitive salary, we offer a range of benefits including:

• Opportunities for career development and advancement
• Discounts on our range of company products and services
• A dynamic and supportive company culture

About us
The HerbaLine Global Wellness Group is a leading provider of holistic health and wellness solutions, with a focus on promoting sustainable and ethical practices. We operate a network of wellness centres and organic restaurants across Malaysia, dedicated to helping our customers achieve their health and wellness goals. Our mission is to empower individuals to lead healthier, more balanced lives through innovative products, services, and educational programs.

If you are passionate about hospitality, leadership, and service excellence, we invite you to join our team. In addition to our Ipoh branch, we currently have openings in Bandar Botanic, Cheras Selatan, Sri Hartamas, and Melaka.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a restaurant manager?
• How would you rate your Mandarin language skills?
• Do you have experience with inventory management?
• Do you have customer service experience?
• How many years of people management experience do you have?

Health & Beauty Retail 101-1,000 employees

At HerbaLine Wellness Group (HWG), we are dedicated to revolutionizing the wellness experience by seamlessly blending relaxation, nourishment, and luxury. Our exceptional offerings include a premier facial wellness spa, a thoughtfully curated selection of healthy, organic cuisine, and an exclusive wellness hotel—each carefully designed to foster holistic well-being.

At HWG, we offer more than just a destination—we offer a transformative experience that elevates every aspect of your well-being. Whether you're seeking a rejuvenating retreat, a health-focused getaway, or a long-term stay, we are here to provide exceptional service in an environment designed to nurture vitality.

At HerbaLine Wellness Group (HWG), we are dedicated to revolutionizing the wellness experience by seamlessly blending relaxation, nourishment, and luxury. Our exceptional offerings include a premier facial wellness spa, a thoughtfully curated selection of healthy, organic cuisine, and an exclusive wellness hotel—each carefully designed to foster holistic well-being.

At HWG, we offer more than just a destination—we offer a transformative experience that elevates every aspect of your well-being. Whether you're seeking a rejuvenating retreat, a health-focused getaway, or a long‑term stay, we are here to provide exceptional service in an environment designed to nurture vitality.