Front Desk (Customer Service) KL and JB

D BLUE MANAGEMENT SDN. BHD; Johor Bahru; On-site; MYR 28,000 - 45,000; Full time

Benefits offered by this job

Monthly sales incentives and rewards

Training provided

Career development and promotion

Job summary

D BLUE MANAGEMENT SDN. BHD. is seeking a Front Desk Executive to join our growing wellness team. You will be the first contact for customers, handling bookings, supporting outlet operations, and ensuring a smooth, pleasant experience.

Responsibilities include welcoming customers, managing inquiries via walk-ins, calls, WhatsApp, and online bookings, and promoting our treatments and memberships to help achieve sales targets. Training provided and opportunities for career growth available.

Qualifications

• Strong customer service and communication skills.
• Sales-oriented with ability to promote packages and services.
• Basic computer proficiency and experience with POS and booking systems.

Responsibilities

• Welcome and assist customers in a friendly and professional manner.
• Handle customer enquiries via walk-ins, phone, WhatsApp, and online bookings.
• Manage appointments, bookings, cancellations, and rescheduling.
• Explain treatments, packages, memberships, and promotions to customers.
• Recommend services and support outlet in achieving sales targets.
• Handle cashiering and POS transactions accurately.
• Coordinate therapist schedules and customer assignments.
• Maintain clean, organised reception and outlet area.
• Address feedback and complaints professionally.

Skills

Customer service

Sales

Cash handling

POS systems

Booking systems

Communication

Education

SPM / Diploma or equivalent

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

D BLUE MANAGEMENT SDN. BHD. is looking for a friendly, responsible, and customer-focused Front Desk Executive to join our growing wellness team. As the Front Desk team is the first point of contact for our customers, you will play an important role in providing excellent customer service, managing bookings, supporting outlet operations, and ensuring customers have a smooth and pleasant experience.

Key responsibilities

• Welcome and assist customers in a friendly and professional manner.
• Handle customer enquiries through walk-ins, phone calls, WhatsApp, and online bookings.
• Manage customer appointments, bookings, cancellations, and rescheduling.
• Explain our treatments, packages, memberships, and promotions to customers.
• Recommend suitable services and support the outlet in achieving sales targets.
• Handle payment collection and POS transactions accurately.
• Manage daily cashiering and outlet financial records.
• Coordinate therapist/masseur schedules and customer assignments.
• Handle customer feedback and complaints professionally.
• Ensure the reception and outlet area are clean, organised, and presentable.

About you

• Minimum SPM / Diploma or equivalent.
• Experience in Front Desk, Customer Service, Retail, Hotel, Spa, Massage, Beauty, Wellness, or Hospitality is an advantage.
• Good communication and interpersonal skills.
• Friendly, confident, energetic, and customer-oriented.
• Comfortable communicating in English and Bahasa Malaysia. Mandarin or other languages are an added advantage.
• Basic computer skills and familiar with WhatsApp, POS systems, and online booking systems.
• Able to handle cash and payments responsibly.
• Sales-oriented and comfortable promoting packages and services.
• Able to work independently and as part of a team.
• Willing to work shifts, weekends, and public holidays.
• Competitive salary package
• Monthly sales incentives and performance rewards
• Training provided
• Career development and promotion opportunities
• Opportunity to grow with a fast-growing wellness company
• Friendly and professional working environment

About us

D BLUE MANAGEMENT SDN. BHD. is a growing wellness company with multiple outlets across Malaysia. We are looking for people who are passionate about customer service, wellness, and sales and want to build a long-term career with us.