Resort Manager

YEE LEE CORPORATION BHD.; Gopeng; Presencial; MYR 120.000 - 180.000; Jornada completa

Descripción de la vacante

Yee Lee Corporation Bhd. is seeking a skilled Resort Operations Manager to lead daily operations across front office, housekeeping, F&B, and maintenance to deliver exceptional guest experiences.

You will coach staff, manage rosters and budgets, ensure safety and hygiene, review guest feedback, and drive improvements in service quality. This role requires a diploma in hospitality or related field and 3–5 years in resort operations, with at least 2 years in management, plus strong leadership,

Formación

• Minimum Diploma in Hospitality Management, Tourism, Business Administration or related field.
• 3–5 years working experience in hospitality operations, with at least 2 years in managerial role.
• Strong leadership and people management skills.
• Excellent communication, interpersonal, and customer service abilities.

Responsabilidades

• Oversee daily resort operations, including front office, housekeeping, F&B, maintenance, landscaping, and guest services.
• Ensure a positive guest experience through smooth check-ins/outs, good service, and prompt handling of requests or complaints.
• Lead, train, supervise, and evaluate staff to ensure strong performance and teamwork.
• Prepare and manage staff duty rosters to ensure sufficient manpower.
• Work with the Group Managing Director to implement operational plans and business goals.
• Manage budgets, control costs, and monitor expenses to meet profitability targets.
• Inspect rooms, facilities, and public areas regularly to ensure cleanliness, safety, and proper maintenance.
• Coordinate with vendors and suppliers to ensure timely delivery of services and materials.
• Ensure compliance with safety rules, SOPs, resort policies, and relevant regulations.
• Review guest feedback and operational data to identify issues and implement improvements.
• Support marketing activities, promotions, and events to boost occupancy and revenue.
• Prepare regular operational reports for management.
• Perform any other tasks assigned by the superior.

Conocimientos

Leadership

Communication

Customer service

Cost control

Budgeting

Staff training

Educación

Diploma in Hospitality Management or related field

Descripción del empleo

Provide overall leadership and management of the resort’s daily operations to ensure excellent guest experience, smooth service delivery, operational efficiency, and profitability.

Job Responsibility:

Oversee daily resort operations, including front office, housekeeping, F&B, maintenance, landscaping, and guest services.

Ensure a positive guest experience through smooth check-ins/outs, good service, and prompt handling of requests or complaints.

Lead, train, supervise, and evaluate staff to ensure strong performance and teamwork.

Prepare and manage staff duty rosters to ensure sufficient manpower.

Work with the Group Managing Director to implement operational plans and business goals.

Manage budgets, control costs, and monitor expenses to meet profitability targets.

Inspect rooms, facilities, and public areas regularly to ensure cleanliness, safety, and proper maintenance.

Coordinate with vendors and suppliers to ensure timely delivery of services and materials.

Ensure compliance with safety rules, SOPs, resort policies, and relevant regulations.

Review guest feedback and operational data to identify issues and implement improvements.

Support marketing activities, promotions, and events to boost occupancy and revenue.

Prepare regular operational reports for management.

Perform any other tasks assigned by the superior.

Job Requirements:

Strong leadership and people management skills.

Excellent communication, interpersonal, and customer service abilities.

Good understanding of hospitality operations, including front office, housekeeping, landscaping and F&B.

Ability to handle guest complaints professionally and efficiently.

Strong problem-solving, decision-making, and organisational skills.

Basic understanding of food hygiene and safety practices.

Knowledge of cost control, budgeting, and basic financial reporting.

Able to work in a fast-paced environment.

Punctual, reliable, and a good team player.

Willing to work flexible hours, weekends, and public holidays.

Minimum Diploma in Hospitality Management, Tourism, Business Administration or related field.

Minimum 3–5 years working experience in hospitality operations, with at least 2 years in managerial role.

Experience in resort operations is an added advantage.

Preferable 50 years and below.

Yee Lee Corporation Bhd (YLC) began in 1968 as an edible oil repacked in Malaysia and has since grown into a fully integrated manufacturer and distributor. It operates across various sectors, including consumer products, plantations, and eco-tourism. YLC aims to enhance Malaysian families' quality of life by developing affordable, high-quality products using local resources. The company focuses on continuous innovation, customer satisfaction, and environmental responsibility, supported by 18 branches nationwide. Guided by its philosophy of "Integrity before Profits," YLC emphasizes honesty, fairness, and ethical practices to build long-term success.