Resort Operations Lead: Guest Experience & Profitability

YEE LEE CORPORATION BHD.; Gopeng; On-site; MYR 120,000 - 180,000; Full time

Job summary

Yee Lee Corporation Bhd. is seeking a skilled Resort Operations Manager to lead daily operations across front office, housekeeping, F&B, and maintenance to deliver exceptional guest experiences.

You will coach staff, manage rosters and budgets, ensure safety and hygiene, review guest feedback, and drive improvements in service quality. This role requires a diploma in hospitality or related field and 3–5 years in resort operations, with at least 2 years in management, plus strong leadership,

Qualifications

• Minimum Diploma in Hospitality Management, Tourism, Business Administration or related field.
• 3–5 years working experience in hospitality operations, with at least 2 years in managerial role.
• Strong leadership and people management skills.
• Excellent communication, interpersonal, and customer service abilities.

Responsibilities

• Oversee daily resort operations, including front office, housekeeping, F&B, maintenance, landscaping, and guest services.
• Ensure a positive guest experience through smooth check-ins/outs, good service, and prompt handling of requests or complaints.
• Lead, train, supervise, and evaluate staff to ensure strong performance and teamwork.
• Prepare and manage staff duty rosters to ensure sufficient manpower.
• Work with the Group Managing Director to implement operational plans and business goals.
• Manage budgets, control costs, and monitor expenses to meet profitability targets.
• Inspect rooms, facilities, and public areas regularly to ensure cleanliness, safety, and proper maintenance.
• Coordinate with vendors and suppliers to ensure timely delivery of services and materials.
• Ensure compliance with safety rules, SOPs, resort policies, and relevant regulations.
• Review guest feedback and operational data to identify issues and implement improvements.
• Support marketing activities, promotions, and events to boost occupancy and revenue.
• Prepare regular operational reports for management.
• Perform any other tasks assigned by the superior.

Skills

Leadership

Communication

Customer service

Cost control

Budgeting

Staff training

Education

Diploma in Hospitality Management or related field

Job description

Yee Lee Corporation Bhd. is seeking a skilled Resort Operations Manager to lead daily operations across front office, housekeeping, F&B, and maintenance to deliver exceptional guest experiences.

You will coach staff, manage rosters and budgets, ensure safety and hygiene, review guest feedback, and drive improvements in service quality. This role requires a diploma in hospitality or related field and 3–5 years in resort operations, with at least 2 years in management, plus strong leadership,