Repair Ordering Officer

Airbus; Putrajaya; Sur place; MYR 67 000 - 100 000; Plein temps

Résumé du poste

Airbus Customer Services Sdn Bhd in Malaysia seeks a Repair Ordering Officer to manage day-to-day RO processing, ROB closures, and MIS data updates. You will handle KULROO inbox requests, revise orders with accurate Part/Serial data, and support root-cause analysis for continuous improvement.

The role requires a Bachelor’s in a related field and 2 years of aviation supply chain experience, with ERP and reporting tools proficiency. Permanent, on-site position in Putrajaya.

Qualifications

• Bachelor’s degree in related fields.
• 2 years of experience in Aviation Supply Chain, Logistics, MRO, or Order Management.
• Clear understanding of repair ordering workflows, order blockage resolution, and goods receipt procedures.
• Familiarity with aircraft configuration tracking and aircraft component ageing data.
• Familiarity with Flight Hour Services (FHS) operational schemes or PBH support models.
• Proficiency in Enterprise Resource Planning systems and operational reporting tools.
• Familiarity with visual management tools and daily operational steering frameworks (SQCDP dashboards).
• Awareness of compliance risks and acting with integrity.

Responsabilités

• Ensure on-time creation of Repair Orders (RO) and closure of Repair Order Blockages (ROB).
• Maintain and update operational tracking files as the single source of truth.
• Manage the KULROO inbox and provide prompt technical support.
• Revise Repair Orders including Part Numbers, Serial Numbers, and ageing data.
• Ensure data processing and order alignment for ad-hoc tasks, projects, and campaigns.
• Perform monthly Repair Order Quality Control analyses.
• Contribute to training materials and documentation updates.
• Provide ROS data governance and root-cause analysis support.
• Assist training of newcomers and subcontractors; support automation efforts.

Formation

Bachelor's degree in Supply Chain Management, Logistics, Business Administration, Aviation Management, or Aviation related fields

Outils

ERP systems

Operational reporting tools

SQCDP dashboards

Description du poste

Position Summary

The Repair Ordering Officer executes day-to-day transactional, technical, and administrative processing of Repair Orders within Airbus Flight Hour Services (FHS). The jobholder is primarily responsible for the on-time creation and revision of Repair Orders, operating the team inbox Kuala Lumpur Repair Ordering (KULROO), maintaining aircraft data and utilization records in FHS Management Information System (MIS), and supporting unserviceable blockage root-cause resolutions within his/her scope. Additionally, the role provides operational support for Repair Order Blockages (ROB), task closures, and team training routines.

Primary Responsibilities

Repair Order Operations

Responsible for the on-time creation of Repair Orders (RO) and closure of Repair Order Blockages (ROB) to maintain fleet flow within target window

Maintain and update operational tracking files as a single source of truth to monitor workload volumes, track operational performance and ensure real-time visibility of repair order management.

Manage the KULROO inbox mail by analyzing ad-hoc customer and operational requests, providing prompt technical support within Repair Ordering scope.

Revise Repair Order based on customer requirements, including amending Part Numbers, Serial Numbers, removal reasons, and ageing data for Time-Controlled Items following defined checklists

Ensure transactional data processing and order alignment for ad-hoc tasks, projects, retrofit modification and specialized campaigns

Perform routine RO Quality Control through monthly analysis

Perform non-standard Repair Order regularizations and system alignments to ensure continuous operational compliance and accuracy.

Manage the administrative closure of delivery tasks, including drop-shipment repair orders and supplier loan closures.

MIS Data Governance

Maintain accurate aircraft configuration records in FHS MIS based on customer portal inputs and engineering technical documentation

Update aircraft utilization figures (Flight Hours and Flight Cycles) in FHS MIS, ensuring rigorous adherence to standard operating procedures and individual data-entry precision.

Execute the resolution of standard abnormal situations, coordinating with stakeholders across the FHS community to ensure complete clearing of abnormal statuses

Root-Cause Analysis and Process Improvement

Log and flag recurring drivers of blockages during RO creation

Review operational ways of working based on root-cause findings, propose updates to KUL RO documentation and working checklists, and contribute to local continuous improvement plans

Contribute to training materials, operational checklists, and refresher sessions.

Operational Backup

Support technical investigations on Repair Order inaccuracies, via Component Incident Management (CIM) Card or Practical Problem Solving (PPS) and gathering data on root causes to resolve system anomalies and prevent recurring data errors.

Support the training of newcomers and subcontractors

Support automation initiatives

Outputs

Timely creation, revision, and blockage clearing of Repair Orders, accompanied by resolution of KULROO inbox requests within target

High data-entry accuracy and zero administrative defects in assigned aircraft configurations, utilization updates (FH/FC), and resolved abnormal MIS cases

Updated KUL RO operational checklists, and accurate daily action trackers and monitoring files

Qualification & Professional Skills

Bachelor's degree in Supply Chain Management, Logistics, Business Administration, Aviation Management, or Aviation related fields

2 years of experience in Aviation Supply Chain, Logistics, MRO, or Order Management

Clear understanding of repair ordering workflows, order blockage resolution, and goods receipt procedures

Familiarity with aircraft configuration tracking and aircraft component ageing data

Familiarity with Flight Hour Services (FHS) operational schemes or similar Power-by-the-Hour (PBH) support models

Proficiency in Enterprise Resource Planning systems and operational reporting tools

Familiarity with visual management tools and daily operational steering frameworks (e.g., SQCDP dashboards)

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Company:

Airbus Customer Services Sdn Bhd

Employment Type:

Permanent

Experience Level:

Professional

Job Family:

Customer Account and Service Management

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