Repair Ordering Officer

Airbus; Cyberjaya; On-site; MYR 60,000 - 96,000; Full time

Job summary

Airbus Customer Services Sdn Bhd in Cyberjaya seeks a Repair Ordering Officer to manage day-to-day RO processing and MIS data updates. You will handle KULROO inbox requests, revise orders per customer needs, and support root-cause analysis and training activities within a PBH-style framework.

Ideal candidates have a relevant bachelor’s degree and at least 2 years in aviation supply chain or related areas, with strong ERP and reporting skills.

Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Business Administration, Aviation Management or related fields.
• 2 years of experience in Aviation Supply Chain, Logistics, MRO, or Order Management.
• Clear understanding of repair ordering workflows, order blockage resolution, and goods receipt procedures.
• Familiarity with aircraft configuration tracking and aircraft component ageing data.
• Experience with Flight Hour Services (FHS) or PBH-like models and ERP/operational reporting tools.

Responsibilities

• Create Repair Orders on time and close Blockages to maintain fleet flow within target window.
• Maintain and update operational tracking files for workload volumes and performance visibility.
• Manage the KULROO inbox, analyze requests, and provide prompt technical support.
• Revise Repair Orders per customer requirements, updating Part/Serial numbers and ageing data.
• Ensure data processing and order alignment for ad-hoc tasks, projects, and campaigns.
• Perform routine RO Quality Control and regularisations for system accuracy.
• Support training of new staff and subcontractors; assist automation initiatives.

Skills

Supply Chain

Logistics

Aviation

MRO

Order Management

ERP systems

Visual Management

Education

Bachelor’s degree in Supply Chain Management

Bachelor’s degree in Aviation Management

Bachelor’s degree in Business Administration

Tools

FHS MIS

KULROO

Job description

Job Description:

Position Summary

The Repair Ordering Officer executes day-to-day transactional, technical, and administrative processing of Repair Orders within Airbus Flight Hour Services (FHS). The jobholder is primarily responsible for the on-time creation and revision of Repair Orders, operating the team inbox Kuala Lumpur Repair Ordering (KULROO), maintaining aircraft data and utilization records in FHS Management Information System (MIS), and supporting unserviceable blockage root‑cause resolutions within his/her scope. Additionally, the role provides operational support for Repair Order Blockages (ROB), task closures, and team training routines.

Primary Responsibilities

• Responsible for the on-time creation of Repair Orders (RO) and closure of Repair Order Blockages (ROB) to maintain fleet flow within target window
• Maintain and update operational tracking files as a single source of truth to monitor workload volumes, track operational performance and ensure real-time visibility of repair order management.
• Manage the KULROO inbox mail by analyzing ad-hoc customer and operational requests, providing prompt technical support within Repair Ordering scope.
• Revise Repair Order based on customer requirements, including amending Part Numbers, Serial Numbers, removal reasons, and ageing data for Time-Controlled Items following defined checklists
• Ensure transactional data processing and order alignment for ad-hoc tasks, projects, retrofit modification and specialized campaigns
• Perform routine RO Quality Control through monthly analysis
• Perform non-standard Repair Order regularizations and system alignments to ensure continuous operational compliance and accuracy.
• Manage the administrative closure of delivery tasks, including drop-shipment repair orders and supplier loan closures.

MIS Data Governance

• Maintain accurate aircraft configuration records in FHS MIS based on customer portal inputs and engineering technical documentation
• Update aircraft utilization figures (Flight Hours and Flight Cycles) in FHS MIS, ensuring rigorous adherence to standard operating procedures and individual data-entry precision.
• Execute the resolution of standard abnormal situations, coordinating with stakeholders across the FHS community to ensure complete clearing of abnormal statuses

Root-Cause Analysis and Process Improvement

• Log and flag recurring drivers of blockages during RO creation
• Review operational ways of working based on root-cause findings, propose updates to KUL RO documentation and working checklists, and contribute to local continuous improvement plans
• Contribute to training materials, operational checklists, and refresher sessions.

Operational Backup

• Support technical investigations on Repair Order inaccuracies, via Component Incident Management (CIM) Card or Practical Problem Solving (PPS) and gathering data on root causes to resolve system anomalies and prevent recurring data errors.
• Support the training of newcomers and subcontractors
• Support automation initiatives

Outputs

• Timely creation, revision, and blockage clearing of Repair Orders, accompanied by resolution of KULROO inbox requests within target
• High data-entry accuracy and zero administrative defects in assigned aircraft configurations, utilization updates (FH/FC), and resolved abnormal MIS cases
• Updated KUL RO operational checklists, and accurate daily action trackers and monitoring files

Qualification & Professional Skills

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, Aviation Management, or Aviation related fields
• 2 years of experience in Aviation Supply Chain, Logistics, MRO, or Order Management
• Clear understanding of repair ordering workflows, order blockage resolution, and goods receipt procedures
• Familiarity with aircraft configuration tracking and aircraft component ageing data
• Familiarity with Flight Hour Services (FHS) operational schemes or similar Power-by-the-Hour (PBH) support models
• Proficiency in Enterprise Resource Planning systems and operational reporting tools
• Familiarity with visual management tools and daily operational steering frameworks (e.g., SQCDP dashboards)

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company

Airbus Customer Services Sdn Bhd

Employment Type

Permanent

Experience Level

Professional

Job Family

Customer Account and Service Management

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [e-mail] .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.