FHS Repair Specialist

Prestwick Aerosystems; Putrajaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

Airbus Customer Services Sdn Bhd in Malaysia is seeking a Repair Specialist within the Flight Hours Services (FHS) team. You will act as the main point of contact for the operations desk to manage critical situations with Repair Suppliers, ensuring on-time, cost-effective, quality repairs and strong supplier relationships.

You will coordinate with suppliers, drive ramp-up, monitor performance to meet contractual obligations, and engage other Airbus functions for continuous improvement, while

Qualifications

• Advanced/Higher/Graduate Diploma or relevant experience of 2 years in case of lower degree.
• 2 years in Aviation Industry (Purchasing, Component Repair, Supplier Management or Customer Service).

Responsibilities

• Ensure timely and quality repair services; challenge suppliers and drive continuous improvement.
• Organize regular calls/meetings to review repair status, backlogs and data reconciliation.
• Ensure suppliers meet technical standards, workscopes and certifications (EASA, FAA, CAAS).
• Contribute to continuous improvement and data quality in the system; uphold Airbus Values and Code of Conduct.

Skills

Time management

Autonomy

Communication

Teamwork

Negotiation

Fluent English

Education

Advanced/Higher/Graduate Diploma

Job description

Scope

The job holder will be integrated within the Airbus Flight Hours Services (FHS) teams. The Repair Specialist is the main point of contact for the operations desk to manage FHS customers' critical situations involving Repair Suppliers. He/She shall ensure the suppliers are delivering on time, cost and quality, by developing strong and stable relationships, organizing on-site supplier visits, and challenging performances that do not meet the required level. The Repair Specialist shall also steer the activity ramp-up, and regularly engage and coordinate with other Airbus functions.

Key responsibilities

Overall responsibilities for the Repair Specialist include ensuring timely and quality repair services, challenging suppliers, and continuous improvement. The following sub‑responsibilities apply:

COST

Challenge and validate suppliers commercial quotations, in line with procurement guidelines (flat rate, Time & Material, Power-By-the-Hour (PBH)). Create justification dossier to recharge customers in case of Customer Induced Damages (CID). Contribute to Achieving the global FHS Repair cost target.

LEAD TIME

Ensure that the supplier is repairing and delivering parts in due time according to its contractual obligations. Identify issues root causes of delays Prioritize AOG and Critical customer's requests.

QUALITY

Organize regular conference calls and meetings with the suppliers to address open issues, repair status, backlog situation and data reconciliation. Ensure that the Supplier is respecting technical standards (SB, upgrades,...) workscopes (minor, major, repair...) and certification (EASA, FAA, CAAS,...). Manage quarantines on parts returned from the shop.

CONTINUOUS IMPROVEMENT

Contribute to the continuous improvement and problem solving within Repair Operations. Work closely with the method and tool team and guarantee the quality of the data in the system. Upkeep and live Airbus Values, Leadership Model and Code of Conduct to be exemplary to others and to promote and increase the awareness of Airbus Values, Leadership Models and Code of Conduct. Carry out any other task as directed by the superior.

Minimum Education

Advanced/Higher/Graduate Diploma, or relevant experience of 2 years in case of lower degree.

Minimum Experience

2 Years in Aviation Industry (Purchasing, Component Repair, Supplier Management or Customer Service).

Other skills and qualifications

• Time management, well organized
• Able to work with autonomy
• Strong communication skills
• Team work, team spirit
• Solid negotiation skills
• Fluent in English (spoken and written)

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company: Airbus Customer Services Sdn Bhd Employment Type: Permanent ------- Experience Level: Professional Job Family: Customer Account and Service Management

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [e-mail].

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking. Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide.

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