Repair Ordering Officer

Airbus SE; Putrajaya; Sur place; MYR 60 000 - 90 000; Plein temps

Résumé du poste

Airbus Customer Services Sdn Bhd in Malaysia seeks a Repair Ordering Officer to execute day-to-day processing of Repair Orders, manage the KULROO inbox, and maintain MIS data accuracy. The role includes resolving blockages, updating aircraft data, and supporting training.

You will work with Flight Hour Services concepts, PBH support models, and ERP systems to ensure on-time deliveries and continuous improvement in RO workflows.

Qualifications

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, Aviation Management, or Aviation related fields.
• 2 years of experience in Aviation Supply Chain, Logistics, MRO, or Order Management.
• Clear understanding of repair ordering workflows, order blockage resolution, and goods receipt procedures.
• Familiarity with aircraft configuration tracking and aircraft component ageing data.
• Familiarity with Flight Hour Services (FHS) operational schemes or similar PBH support models.
• Proficiency in Enterprise Resource Planning systems and operational reporting tools.
• Familiarity with visual management tools and daily operational steering frameworks (e.g., SQCDP dashboards).

Responsabilités

• Create and close Repair Orders on time to maintain fleet flow.
• Maintain and update performance tracking files to monitor workload and KPIs.
• Manage the KULROO inbox and provide prompt technical support within RO scope.
• Revise Repair Orders with Part Numbers, Serial Numbers, removal reasons, and ageing data.
• Ensure data processing and order alignment for ad-hoc tasks and projects.
• Perform routine RO Quality Control and regularizations for accuracy.
• Support training materials and onboarding for new staff.

Connaissances

Aviation supply chain

Logistics

Order management

PBH / FHS familiarity

ERP systems

Operational reporting tools

SQCDP dashboards

Formation

Bachelor's degree in Supply Chain Management, Logistics, Business Administration, Aviation Management, or Aviation related fields

Outils

ERP systems

MIS / Management Information System

SQCDP dashboards

Description du poste

Job Description

The Repair Ordering Officer executes day-to-day transactional, technical, and administrative processing of Repair Orders within Airbus Flight Hour Services (FHS). The jobholder is primarily responsible for the on-time creation and revision of Repair Orders, operating the team inbox Kuala Lumpur Repair Ordering (KULROO), maintaining aircraft data and utilization records in FHS Management Information System (MIS), and supporting unserviceable blockage root-cause resolutions within his/her scope. Additionally, the role provides operational support for Repair Order Blockages (ROB), task closures, and team training routines.

Primary Responsibilities

Repair Order Operations

• Responsible for the on-time creation of Repair Orders (RO) and closure of Repair Order Blockages (ROB) to maintain fleet flow within target window
• Maintain and update operational tracking files as a single source of truth to monitor workload volumes, track operational performance and ensure real-time visibility of repair order management.
• Manage the KULROO inbox mail by analyzing ad-hoc customer and operational requests, providing prompt technical support within Repair Ordering scope.
• Revise Repair Order based on customer requirements, including amending Part Numbers, Serial Numbers, removal reasons, and ageing data for Time-Controlled Items following defined checklists
• Ensure transactional data processing and order alignment for ad-hoc tasks, projects, retrofit modification and specialized campaigns
• Perform routine RO Quality Control through monthly analysis
• Perform non-standard Repair Order regularizations and system alignments to ensure continuous operational compliance and accuracy.
• Manage the administrative closure of delivery tasks, including drop-shipment repair orders and supplier loan closures.

MIS Data Governance

• Maintain accurate aircraft configuration records in FHS MIS based on customer portal inputs and engineering technical documentation
• Update aircraft utilization figures (Flight Hours and Flight Cycles) in FHS MIS, ensuring rigorous adherence to standard operating procedures and individual data-entry precision.
• Execute the resolution of standard abnormal situations, coordinating with stakeholders across the FHS community to ensure complete clearing of abnormal statuses
• Root-Cause Analysis and Process Improvement Log and flag recurring drivers of blockages during RO creation
• Review operational ways of working based on root-cause findings, propose updates to KUL RO documentation and working checklists, and contribute to local continuous improvement plans
• Contribute to training materials, operational checklists, and refresher sessions.
• Operational Backup Support technical investigations on Repair Order inaccuracies, via Component Incident Management (CIM) Card or Practical Problem Solving (PPS) and gathering data on root causes to resolve system anomalies and prevent recurring data errors.
• Support the training of newcomers and subcontractors
• Support automation initiatives

Outputs

• Timely creation, revision, and blockage clearing of Repair Orders, accompanied by resolution of KULROO inbox requests within target
• High data-entry accuracy and zero administrative defects in assigned aircraft configurations, utilization updates (FH/FC), and resolved abnormal MIS cases
• Updated KUL RO operational checklists, and accurate daily action trackers and monitoring files

Qualification & Professional Skills

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, Aviation Management, or Aviation related fields
• 2 years of experience in Aviation Supply Chain, Logistics, MRO, or Order Management
• Clear understanding of repair ordering workflows, order blockage resolution, and goods receipt procedures
• Familiarity with aircraft configuration tracking and aircraft component ageing data
• Familiarity with Flight Hour Services (FHS) operational schemes or similar Power-by-the-Hour (PBH) support models
• Proficiency in Enterprise Resource Planning systems and operational reporting tools
• Familiarity with visual management tools and daily operational steering frameworks (e.g., SQCDP dashboards)

Company: Airbus Customer Services Sdn Bhd

Employment Type: Permanent

Experience Level: Professional

Job Family: Customer Account and Service Management

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all.

As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [e-mail].

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking. Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide. From sending your resume to participating in successful interviews, here you can access all important pieces of information to guide you in your candidate journey.

Learn more