Remote Technical Account Manager - Strategic Tech Advocate

Seeq; Malaysia; Remote; MYR 178,000 - 241,000; Full time

Benefits offered by this job

Competitive salary and bonus

12-week paid family leave

Unlimited PTO

Internet and mobile reimbursements

Medical benefits

Group term life insurance

Disability insurance

Vision and dental coverage

Vacation bonus program

Employee Assistance Program

Home office allowance

Pet-friendly workspace

Collaborative team culture

Job summary

Seeq is a remote-first company seeking Technical Account Managers to own the technical strategy and health of strategic customer accounts. You will work with Customer Success and Revenue teams to drive renewals and identify expansion opportunities based on technical needs.

You will be the primary technical liaison, plan rollout of customized solutions, manage deployments, and coordinate with Seeq teams to resolve complex issues and improve product performance.

Qualifications

• 5+ years in a technical customer-facing role.
• Broad technical knowledge of Seeq or similar enterprise-grade product.
• Proven ownership of complex enterprise or strategic accounts.
• Strong technical fluency with how enterprise IT ecosystems work.

Responsibilities

• Act as the customer advocate internally for availability and performance.
• Establish yourself as a Seeq SME for requirements on platforms, networks, and security.
• Develop and maintain understanding of Seeq product and communicate clearly to customers.

Skills

5+ years in technical customer-facing

Enterprise product knowledge

Cross-functional communication

Ownership mindset

Executive-level facilitation

Education

Bachelor's Degree

Job description

Seeq is a remote-first company seeking Technical Account Managers to own the technical strategy and health of strategic customer accounts. You will work with Customer Success and Revenue teams to drive renewals and identify expansion opportunities based on technical needs.

You will be the primary technical liaison, plan rollout of customized solutions, manage deployments, and coordinate with Seeq teams to resolve complex issues and improve product performance.