Global Technical Account Manager - Implementations & Success

Qiscus; Kuala Lumpur; On-site; MYR 100,000 - 167,000; Full time

Job summary

Qiscus is expanding its international customer-facing team, and we seek a Technical Account Manager to own the customer journey from understanding needs to designing the right solution, through go-live and into long-term success.

You will blend technical account management with project coordination across markets, collaborating with Product and Engineering to ensure timely deployments, strong stakeholder alignment, and measurable outcomes.

Qualifications

• 2–4 years of experience in a customer-facing technical role in SaaS.
• Strong API and system integration understanding.
• Experience in managing implementations and deliveries.
• English proficiency required; Mandarin preferred for regional coverage.

Responsibilities

• Serve as trusted technical advisor for international customers by understanding their objectives and translating them into Qiscus solutions.
• Conduct technical discovery sessions to assess requirements and recommend designs and configurations.
• Provide product guidance and implementation best practices while liaising between customers and Product/Engineering teams.
• Own customer implementations from kickoff to go-live, including planning, timelines, and delivery execution.
• Monitor account health, identify risks, and uncover opportunities for growth and expansion.

Skills

Technical account management

APIs & integrations

SaaS configurations

Project coordination

Stakeholder management

Customer engagement

Job description

Qiscus is expanding its international customer-facing team, and we seek a Technical Account Manager to own the customer journey from understanding needs to designing the right solution, through go-live and into long-term success.

You will blend technical account management with project coordination across markets, collaborating with Product and Engineering to ensure timely deployments, strong stakeholder alignment, and measurable outcomes.