Remote Live Chat Success Specialist

SEAhub Asia; Kuala Lumpur; Remote; MYR 28,000 - 45,000; Full time

Benefits offered by this job

Remote-first workplace

Competitive salary

Wellbeing perks

Job summary

SEAhub Asia is hiring for a customer support role focused on live chat. You will build strong customer relationships, deliver accurate product information, and strive for high satisfaction and retention while handling sensitive data with care.

The role requires excellent English, BM, and Mandarin communication, strong typing speed, and the ability to multitask in a fast-paced, remote-first environment with a 5-day workweek and rotating shifts including weekends and public holidays.

Qualifications

• 1 year of experience in a customer service-related role (live chat experience a plus).
• Strong written and verbal English, BM, and Mandarin.
• Excellent typing speed and accuracy.

Responsibilities

• Foster strong customer relationships through live chat and inquiries.
• Provide accurate product information and promotions to customers.
• Deliver exceptional customer support and maintain high satisfaction and retention.
• Meet individual and team performance targets and KPIs.
• Maintain confidentiality and integrity with customer data.

Skills

Live chat support

Customer service

English

Bahasa Malaysia

Mandarin

Typing speed

Multitasking

Job description

SEAhub Asia is hiring for a customer support role focused on live chat. You will build strong customer relationships, deliver accurate product information, and strive for high satisfaction and retention while handling sensitive data with care.

The role requires excellent English, BM, and Mandarin communication, strong typing speed, and the ability to multitask in a fast-paced, remote-first environment with a 5-day workweek and rotating shifts including weekends and public holidays.