Customer Service Executive

SEAhub Asia; Kuala Lumpur; À distance; MYR 28 000 - 45 000; Plein temps

Avantages offerts par ce poste

Remote-first workplace

Competitive salary

Wellbeing perks

Résumé du poste

SEAhub Asia is hiring for a customer support role focused on live chat. You will build strong customer relationships, deliver accurate product information, and strive for high satisfaction and retention while handling sensitive data with care.

The role requires excellent English, BM, and Mandarin communication, strong typing speed, and the ability to multitask in a fast-paced, remote-first environment with a 5-day workweek and rotating shifts including weekends and public holidays.

Qualifications

• 1 year of experience in a customer service-related role (live chat experience a plus).
• Strong written and verbal English, BM, and Mandarin.
• Excellent typing speed and accuracy.

Responsabilités

• Foster strong customer relationships through live chat and inquiries.
• Provide accurate product information and promotions to customers.
• Deliver exceptional customer support and maintain high satisfaction and retention.
• Meet individual and team performance targets and KPIs.
• Maintain confidentiality and integrity with customer data.

Connaissances

Live chat support

Customer service

English

Bahasa Malaysia

Mandarin

Typing speed

Multitasking

Description du poste

Build What's Next with Us

At SEAhub Asia, your career isn't just a job — it's a launchpad.

We move fast, think big, and build futures together.

What's waiting for you here?

Remote-first roles built for freedom and flexibility

Learning & Development That Sharpens Skills And Accelerates Careers

Competitive salary packages for high performers

Wellbeing perks that help you thrive inside and outside work

A team that supports, celebrates, and wins as one

and we're just getting started.

We're growing across Southeast Asia — and we're searching for sharp minds, big thinkers and curious hearts ready to help us build what's next. learners, and big thinkers who want to create what's next.

If you're ready to make a real impact and grow with a future-ready team, your next chapter starts here.

Job Summary

Build and maintain strong customer relationships by delivering exceptional live chat support, providing accurate product information, and ensuring high levels of customer satisfaction and retention. Consistently achieve performance targets while maintaining strict confidentiality and integrity in handling customer data and sensitive information.

Responsibilities

• Foster strong customer relationships by building rapport, ensuring customer satisfaction, and promoting long-term retention.
• Provide exceptional customer support through live chat channels, addressing inquiries promptly and effectively.
• Deliver accurate and comprehensive information regarding products, services, and promotions to customers.
• Consistently achieve individual and team performance targets, KPIs, and service standards.
• Uphold strict confidentiality and maintain the highest level of integrity when handling customer information and sensitive data.

Requirements

• Minimum 1 year of experience in a customer service-related role, with prior Live Chat support experience being an advantage.
• Strong verbal and written communication skills in English, Bahasa Malaysia, and Mandarin.
• Excellent typing speed and accuracy, with the ability to multitask effectively.
• Demonstrates strong critical thinking and problem-solving abilities, with a commitment to delivering exceptional customer experiences.
• Capable of working independently in a fast-paced environment while maintaining a customer-centric, results-driven, and disciplined approach.
• Proficient in computer applications, including Windows OS, Microsoft Office Suite, and Google Workspace.
• Willing to work 9-hour shifts on a rotating schedule, including weekends and public holidays, across a 5-day workweek.
• Must possess a personal laptop and have access to a stable, high-speed internet connection.