Remote Customer Engagement Exec | VIP Support & Soft Sales

SEAhub Asia; Kuala Lumpur; Remote; MYR 39,000 - 58,000; Full time

Benefits offered by this job

Remote-first approach

Competitive salary

Wellbeing perks

Learning & Development

Job summary

SEAhub Asia is searching for a Customer Engagement Executive to deliver end-to-end member support and ensure a professional experience. The role includes identifying opportunities for soft sales and maintaining high service quality.

You will need strong ownership, attention to detail and excellent English and Mandarin communication. The position is remote-first and Southeast Asia–focused, with a fast-paced, collaborative team environment.

Qualifications

• Minimum 1 year of experience in sales or customer service.
• Live chat experience is a plus.
• Excellent English and Mandarin communication.

Responsibilities

• Handle member inquiries end-to-end and provide professional assistance.
• Ensure a smooth customer journey and follow cases to resolution.
• Identify opportunities to engage members and drive soft sales.
• Handle transaction cases and coordinate with relevant teams.
• Provide personalized VIP support and timely follow-up.
• Follow SOPs, maintain records and collaborate with internal teams to ensure smooth operations.
• Own cases, learn from feedback, identify issues and contribute to improvements.

Skills

Customer service

Live chat

Bilingual English Mandarin

Typing speed

Independent worker

Tools

Windows OS

Microsoft Office

Google Workspace

Job description

SEAhub Asia is searching for a Customer Engagement Executive to deliver end-to-end member support and ensure a professional experience. The role includes identifying opportunities for soft sales and maintaining high service quality.

You will need strong ownership, attention to detail and excellent English and Mandarin communication. The position is remote-first and Southeast Asia–focused, with a fast-paced, collaborative team environment.