Mandarin Live Chat Pro — Remote Support & Growth

Emapta Global; Kuala Lumpur; Remote; MYR 45,000 - 73,000; Full time

Benefits offered by this job

Remote work

15 days annual leave

Upskilling via Emapta Academy

Job summary

Emapta Global seeks a Mandarin Live Chat Customer Support Specialist to deliver exceptional multilingual assistance from a remote setting. You will manage simultaneous chats, resolve inquiries, and guide users through platform features, ensuring accurate information and high satisfaction in international markets.

Requirements include advanced Mandarin proficiency, strong English, at least 1 year of live chat experience, and familiarity with CRM tools.

Qualifications

• Mandarin language proficiency (spoken and written) and English communication for multilingual interactions.
• At least 1 year of hands-on live chat customer service experience.
• Experience in BPO, customer experience, digital services, technology, e-commerce or related environments.
• Familiarity with CRM, ticketing software, and digital support platforms.

Responsibilities

• Provide professional customer support through live chat, email, and phone, delivering timely and accurate resolutions.
• Support customers with account inquiries, platform navigation, service information, and basic technical concerns.
• Explain platform features, account security requirements, service processes, and customer procedures clearly and accurately.
• Escalate complex customer issues to appropriate internal teams and monitor cases through successful resolution.
• Maintain accurate documentation of customer interactions and case updates using CRM and support systems.
• Consistently achieve customer service, quality, and productivity targets while contributing to overall team success.
• Work from home arrangement
• Fifteen (15) days annual leave
• Diverse and supportive work environment
• Unlimited upskilling through Emapta Academy courses.

Skills

Mandarin proficiency

English communication

Live chat support

Education

Diploma/Bachelor's degree or higher

Job description

Emapta Global seeks a Mandarin Live Chat Customer Support Specialist to deliver exceptional multilingual assistance from a remote setting. You will manage simultaneous chats, resolve inquiries, and guide users through platform features, ensuring accurate information and high satisfaction in international markets.

Requirements include advanced Mandarin proficiency, strong English, at least 1 year of live chat experience, and familiarity with CRM tools.