Remote Part-Time Chat Support Specialist

The Elitejob; Malaysia; Remote; MYR 17,000 - 28,000; Part time

Benefits offered by this job

Competitive hourly wage

Flexible work schedule

Opportunities for growth and career

Work from home

Job summary

HK Consultancy is seeking a dedicated Chat Support Associate to join our remote, part-time team. You will respond to customer inquiries via chat, provide product information, troubleshoot issues, and record interactions to help improve service quality.

The ideal candidate has strong English communication, a customer-service mindset, and the ability to multitask in a fast-paced environment. This role offers flexible hours and the comfort of working from home.

Qualifications

• Excellent written and verbal communication in English.
• Strong customer service orientation with a passion for helping others.
• Ability to multitask and prioritize in a dynamic environment.
• Basic technical knowledge and computer proficiency.

Responsibilities

• Respond promptly to customer inquiries via chat, email, or other channels.
• Assist customers with product information, technical issues, billing inquiries, and general support questions.
• Troubleshoot technical problems and provide solutions to ensure customer satisfaction.
• Escalate complex issues to appropriate departments for resolution.
• Maintain accurate records of customer interactions and transactions.

Skills

English communication

Customer service

Multitasking

Technical basics

Prior support experience

Education

High school diploma or equivalent

College degree (plus)

Job description

HK Consultancy is seeking a dedicated Chat Support Associate to join our remote, part-time team. You will respond to customer inquiries via chat, provide product information, troubleshoot issues, and record interactions to help improve service quality.

The ideal candidate has strong English communication, a customer-service mindset, and the ability to multitask in a fast-paced environment. This role offers flexible hours and the comfort of working from home.