Customer Engagement Executive

SEAhub Asia; Kuala Lumpur; Remote; MYR 39,000 - 58,000; Full time

Benefits offered by this job

Remote-first approach

Competitive salary

Wellbeing perks

Learning & Development

Job summary

SEAhub Asia is searching for a Customer Engagement Executive to deliver end-to-end member support and ensure a professional experience. The role includes identifying opportunities for soft sales and maintaining high service quality.

You will need strong ownership, attention to detail and excellent English and Mandarin communication. The position is remote-first and Southeast Asia–focused, with a fast-paced, collaborative team environment.

Qualifications

• Minimum 1 year of experience in sales or customer service.
• Live chat experience is a plus.
• Excellent English and Mandarin communication.

Responsibilities

• Handle member inquiries end-to-end and provide professional assistance.
• Ensure a smooth customer journey and follow cases to resolution.
• Identify opportunities to engage members and drive soft sales.
• Handle transaction cases and coordinate with relevant teams.
• Provide personalized VIP support and timely follow-up.
• Follow SOPs, maintain records and collaborate with internal teams to ensure smooth operations.
• Own cases, learn from feedback, identify issues and contribute to improvements.

Skills

Customer service

Live chat

Bilingual English Mandarin

Typing speed

Independent worker

Tools

Windows OS

Microsoft Office

Google Workspace

Job description

Build What's Next With Us

At SEAhub Asia, your career isn't just a job — it's a launchpad.

We move fast, think big, and build futures together.

What's waiting for you here?

Remote-first roles built for freedom and flexibility

Learning & Development That Sharpens Skills And Accelerates Careers

Competitive salary packages for high performers

Wellbeing perks that help you thrive inside and outside work

A team that supports, celebrates, and wins as one

and we're just getting started.

We're growing across Southeast Asia — and we're searching for sharp minds, big thinkers and curious hearts ready to help us build what's next. learners, and big thinkers who want to create what's next.

If you're ready to make a real impact and grow with a future-ready team,

your next chapter starts here.

Job Summary

The Customer Engagement Executive (CEE) is responsible for providing end-to-end support to members while ensuring a smooth, professional and consistent customer experience. The CEE handles daily customer enquiries, supports customer transactions, manages customer journeys, provides VIP support and identifies appropriate opportunities for soft sales. The role requires strong ownership, attention to detail, communication skills and willingness to learn, with the ability to work independently while contributing effectively to the team.

Responsibilities

• Customer Support: Handle member enquiries end-to-end and provide accurate, timely and professional assistance.
• Customer Journey: Ensure a smooth customer experience and follow up on cases until resolution.
• Soft Sales: Identify suitable opportunities to engage members and drive sales while maintaining service quality.
• Transaction : Handle transaction cases, verify information and coordinate with relevant teams.
• VIP Support: Provide personalised support and timely follow-up for VIP members.
• Team & Operations: Follow SOPs, maintain accurate records and collaborate with internal teams to ensure smooth operations.
• Ownership & Improvement: Take responsibility for assigned cases, learn from feedback, identify issues and contribute to continuous improvement.

Requirements

• Minimum 1 year of experience in a sales and customer service-related role, with prior Live Chat support experience being an advantage.
• Strong verbal and written communication skills in English and Mandarin.
• Excellent typing speed and accuracy, with the ability to multitask effectively.
• Demonstrates strong critical thinking and problem-solving abilities, with a commitment to delivering exceptional customer experiences.
• Capable of working independently in a fast-paced environment while maintaining a customer-centric, results-driven, and disciplined approach.
• Proficient in computer applications, including Windows OS, Microsoft Office Suite, and Google Workspace.
• Willing to work 9-hour shifts on a rotating schedule, including weekends and public holidays, across a 5-day workweek.
• Must possess a personal laptop and have access to a stable, high-speed internet connection.