Remote Immigration Specialist – Australia Practice

Fragomen Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 78,000 - 112,000; Full time

Job summary

Fragomen Malaysia Sdn Bhd is seeking an Immigration Specialist to support the Australian practice from Kuala Lumpur. You will prepare visa applications, manage lodgments, and liaise with internal teams and clients to ensure timely, accurate processing.

The role requires strong English language skills, attention to detail, and the ability to work across cultures. A degree and relevant immigration experience are advantageous.

Qualifications

• Excellent command of English (written and spoken).
• Good proficiency in a second language is a bonus.
• Experience in immigration, visa processing or case management is an advantage.

Responsibilities

• Prepare and collate accurate visa applications for review or lodgment.
• Follow defined processes to complete tasks within timelines and protocols.
• Generate clear written work product including case documents and emails.
• Record, track, and follow up post lodgment requests with Immigration.
• Coordinate with APAC Operations on case processing and billing.
• Ensure clear communication with all stakeholders throughout the process.
• Respond to client inquiries promptly and maintain client relationships.
• Keep case information up to date in the case management system.

Skills

English proficiency

Communication skills

Attention to detail

Education

Bachelor's degree

Job description

Fragomen Malaysia Sdn Bhd is seeking an Immigration Specialist to support the Australian practice from Kuala Lumpur. You will prepare visa applications, manage lodgments, and liaise with internal teams and clients to ensure timely, accurate processing.

The role requires strong English language skills, attention to detail, and the ability to work across cultures. A degree and relevant immigration experience are advantageous.