Immigration Specialist (AUS Immigration)

Fragomen Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 78,000 - 112,000; Full time

Job summary

Fragomen Malaysia Sdn Bhd is seeking an Immigration Specialist to support the Australian practice from Kuala Lumpur. You will prepare visa applications, manage lodgments, and liaise with internal teams and clients to ensure timely, accurate processing.

The role requires strong English language skills, attention to detail, and the ability to work across cultures. A degree and relevant immigration experience are advantageous.

Qualifications

• Excellent command of English (written and spoken).
• Good proficiency in a second language is a bonus.
• Experience in immigration, visa processing or case management is an advantage.

Responsibilities

• Prepare and collate accurate visa applications for review or lodgment.
• Follow defined processes to complete tasks within timelines and protocols.
• Generate clear written work product including case documents and emails.
• Record, track, and follow up post lodgment requests with Immigration.
• Coordinate with APAC Operations on case processing and billing.
• Ensure clear communication with all stakeholders throughout the process.
• Respond to client inquiries promptly and maintain client relationships.
• Keep case information up to date in the case management system.

Skills

English proficiency

Communication skills

Attention to detail

Education

Bachelor's degree

Job description

Immigration Specialist (AUS Immigration)

This position works in a centralized operations hub setting in Kuala Lumpur, providing remote case support to the Australian practice on inbound corporate immigration matters.

This role will report into the management based in Australia (remote), with guidance and supervision of a local supervisor.

In this role, you will:-

Prepare and collate accurate and complete visa applications for review before sending to client and/or preparing for lodgment;

Proactively follow defined processes to complete tasks within prescribed timelines and protocols;

Generate clear, well-organized written work product that requires minimal edits, including case-related documents, internal and external emails etc.;

Record, track, monitor and follow up post lodgment requests from Immigration;

Instruct and coordinate with Fragomen internal operations support group, APAC Operations on case processing, including case initiation, lodgment, and billing;

Ensure clear communications with all stakeholders (internal and external) throughout the whole process;

Respond to client and other inquiries in a timely manner, develop and maintain positive client relationships with relevant contacts;

Ensure all case information is up to date in the firm’s case management system regarding case flow, delays, and billing information;

Demonstrate understanding of specific visa/work permit processes, provide case teams, clients and assignees with up-to-date information from government agencies;

Identify potential issues that may cause delays or application denials and raise promptly to case teams;

Help to improve and define processes, and support implementation of new/revised processes;

Follow documented firm standards and policy to mitigate risk and ensure regulatory, operational and client compliance.

The successfulcandidate:-

Demonstrates exceptional planning and time management skills with an ability to multi-task.

Is meticulous and detail oriented.

Demonstrates excellent communication skills.

Has the ability to work across multiple cultural contexts and to connect with people from other cultures.

Demonstrates versatility and agility in adjusting to changes in policy, client expectations, case volumes.

Displays professionalism and a positive learning attitude.

Has strong analytical and judgement skills.

The candidate will have: -

A degree qualified in any discipline.

Two (2) or more years’ experience in immigration, visa processing or case management experience is an added advantage.

Excellent command / highly proficient in spoken and written English. Good proficiency in a secondary language could be a bonus.

At Fragomen, we offer excellent training and the opportunity to work with knowledgeable professionals and immigration specialists.

Finding the right person is very important to us. We hope that finding the right place is important to you.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI-assisted tools for administrative screening purposes only - never for decision-making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• How would you rate your English language skills?
• What's your expected monthly basic salary?
• How much notice are you required to give your current employer?

Fragomen is the leading global immigration law firm with more than 6,000 professionals in nearly 70 offices across the Americas, EMEA and APAC, delivering services in over 170 countries. Ranked on both the Am Law 100 and Am Law Global 100, the firm is widely recognized for its leadership in immigration law and commitment to fostering a culture where diverse attorneys thrive and all individuals have equal opportunities to succeed.

Fragomen helps corporations and individuals navigate the complexities of global mobility and provides end-to-end support across the immigration lifecycle, from strategic planning and policy design to compliance, government investigations, litigation and more.

Fragomen is the leading global immigration law firm with more than 6,000 professionals in nearly 70 offices across the Americas, EMEA and APAC, delivering services in over 170 countries. Ranked on both the Am Law 100 and Am Law Global 100, the firm is widely recognized for its leadership in immigration law and commitment to fostering a culture where diverse attorneys thrive and all individuals have equal opportunities to succeed.

Fragomen helps corporations and individuals navigate the complexities of global mobility and provides end-to-end support across the immigration lifecycle, from strategic planning and policy design to compliance, government investigations, litigation and more.