Remote Cantonese Customer Service Exec (4-Month)

MoneyHero Group; Malaysia; Remote; MYR 45,000 - 62,000; Part time

Job summary

MoneyHero Group is seeking a remote Executive, Customer Service based in Malaysia for a 4-month contract. You will support Hong Kong customers via email, chat, and phone, handling inquiries with Cantonese and English proficiency.

The role emphasizes problem-solving, accuracy, and collaboration with the Customer Operations team. The ideal candidate has at least 1 year in customer service, strong communication skills, and the ability to work independently in a fast-paced fintech environment.

Qualifications

• Fluency in written and spoken Cantonese (Hong Kong) is mandatory.
• Good written and verbal English communication is required.
• Minimum 1 year experience in customer service, handling email and chat inquiries.
• Proficiency with customer service software/tools is required.

Responsibilities

• Respond to customer inquiries via email, chat, and phone promptly and accurately.
• Resolve customer issues to ensure a positive experience.
• Provide clear information about MoneyHero's products and services.
• Escalate complex inquiries to the appropriate department or supervisor.
• Maintain accurate records of customer interactions and inquiries.
• Adhere to company policies and procedures for customer service.
• Contribute to development/improvement of customer service processes.
• Collaborate with team members to achieve department goals.

Skills

Cantonese (HK)

English communication

Customer service experience

Problem solving

Multitasking

Attention to detail

Teamwork

Positive attitude

Tools

Customer service software

Job description

MoneyHero Group is seeking a remote Executive, Customer Service based in Malaysia for a 4-month contract. You will support Hong Kong customers via email, chat, and phone, handling inquiries with Cantonese and English proficiency.

The role emphasizes problem-solving, accuracy, and collaboration with the Customer Operations team. The ideal candidate has at least 1 year in customer service, strong communication skills, and the ability to work independently in a fast-paced fintech environment.