Remote Cantonese Customer Service Executive

CAG Regional Limited; Kuala Lumpur; Remote; MYR 31,000 - 50,000; Full time

Job summary

MoneyHero Limited is hiring a Customer Service Executive to handle inquiries from our Hong Kong customer base via email, chat and phone. This fully remote role is based in Malaysia and prioritizes candidates who don’t require visa sponsorship.

You will respond promptly, resolve issues, and provide clear information about MoneyHero's products while collaborating with the operations team. The ideal candidate has Cantonese fluency, good English communication, at least 1 year in customer service,

Qualifications

• Fluency in written and spoken Cantonese is mandatory.
• Good written and verbal communication in English.
• Minimum 1 year of experience in customer service handling email/chat.
• Proficiency with customer service software and tools.
• Strong problem-solving, multitasking, and attention to detail.

Responsibilities

• Promptly respond to customer inquiries via email, chat and phone platforms.
• Effectively resolve issues to ensure a positive customer experience.
• Provide clear information about MoneyHero's products and services.
• Escalate complex inquiries to the appropriate department or supervisor.
• Maintain accurate records of customer interactions and inquiries.
• Adhere to company policies and procedures regarding customer service.
• Contribute to the development and improvement of customer service processes.
• Collaborate with team members to achieve department goals.

Skills

Cantonese

English

Tools

Customer service software

Job description

MoneyHero Limited is hiring a Customer Service Executive to handle inquiries from our Hong Kong customer base via email, chat and phone. This fully remote role is based in Malaysia and prioritizes candidates who don’t require visa sponsorship.

You will respond promptly, resolve issues, and provide clear information about MoneyHero's products while collaborating with the operations team. The ideal candidate has Cantonese fluency, good English communication, at least 1 year in customer service,