Executive, Customer Service (4-months)

CAG Regional Limited; Kuala Lumpur; Remote; MYR 31,000 - 50,000; Full time

Job summary

MoneyHero Limited is hiring a Customer Service Executive to handle inquiries from our Hong Kong customer base via email, chat and phone. This fully remote role is based in Malaysia and prioritizes candidates who don’t require visa sponsorship.

You will respond promptly, resolve issues, and provide clear information about MoneyHero's products while collaborating with the operations team. The ideal candidate has Cantonese fluency, good English communication, at least 1 year in customer service,

Qualifications

• Fluency in written and spoken Cantonese is mandatory.
• Good written and verbal communication in English.
• Minimum 1 year of experience in customer service handling email/chat.
• Proficiency with customer service software and tools.
• Strong problem-solving, multitasking, and attention to detail.

Responsibilities

• Promptly respond to customer inquiries via email, chat and phone platforms.
• Effectively resolve issues to ensure a positive customer experience.
• Provide clear information about MoneyHero's products and services.
• Escalate complex inquiries to the appropriate department or supervisor.
• Maintain accurate records of customer interactions and inquiries.
• Adhere to company policies and procedures regarding customer service.
• Contribute to the development and improvement of customer service processes.
• Collaborate with team members to achieve department goals.

Skills

Cantonese

English

Tools

Customer service software

Job description

This is a fully remote role to be based in Malaysia. We will prioritize candidates who are based in Malaysia and do not require a work visa sponsorship.

About Us

MoneyHero Limited (NASDAQ: MNY) is a leading tech- and AI-powered personal finance aggregation and comparison platform that provides consumers with actionable insights to discover, compare, and choose the best financial products with confidence — bringing data intelligence and seamless digital access across insurance and banking solutions. The Company operates in Singapore, Hong Kong, Taiwan and the Philippines. Its brand portfolio includes B2C platforms MoneyHero, SingSaver, Money101, Moneymax and Seedly, as well as the B2B platform Creatory. The Company also holds a preference share investment in Jirnexu Pte. Ltd. MoneyHero had over 280 commercial partner relationships as at June 30, 2026, and had approximately 3.7 million Monthly Unique Users across its platform for the three months ended June 30, 2026.

About the Job

MoneyHero is looking for a highly motivated and customer-oriented individual to join our Customer Operations team as a Customer Service Executive. This role primarily involves handling customer inquiries and providing excellent service to our Hong Kong customer base through email, chat and phone support channels. The ideal candidate will have strong written Cantonese communication skills, a passion for problem-solving, and a commitment to customer satisfaction.

The Executive, Customer Service will be responsible for:

Promptly and accurately respond to customer inquiries via email, chat and phone platforms.

Effectively resolve customer issues and complaints to ensure a positive customer experience.

Provide clear and concise information about MoneyHero's products and services.

Escalate complex inquiries or complaints to the appropriate department or supervisor.

Maintain accurate records of customer interactions and inquiries.

Adhere to company policies and procedures regarding customer service.

Contribute to the development and improvement of customer service processes.

Collaborate with team members to achieve department goals and objectives.

In this role, we are looking for someone with:

Fluency in written and spoken Hong Kong's Cantonese is mandatory.

Good written and verbal communication skills in English.

Minimum of 1 year of experience in a customer service role, specifically handling email and chat inquiries.

Proficiency in using customer service software and tools.

Strong problem-solving and critical thinking skills.

Ability to multitask and prioritize tasks effectively.

Excellent attention to detail and accuracy.

Positive and professional attitude.

Ability to work independently and as part of a team.

What can I earn as a Customer Service Executive