Remote Cantonese-English CX Agent for E-commerce & Tech

5CA Group; Kuala Lumpur; Remote; MYR 36,000 - 58,000; Full time

Job summary

5CA Group is a remote-first CX company recruiting a Customer Support Agent to assist multinational electronics and ecommerce clients from a home-based setup. You will engage customers via email, live chat, social media and phone, and calmly troubleshoot issues to improve satisfaction.

A strong candidate speaks Cantonese and English with advanced Traditional Chinese writing and welcomes ongoing training to broaden product knowledge and technical capabilities across languages and platforms.

Qualifications

• Fluent in Cantonese and English with advanced Traditional Chinese writing.
• Customer service mindset and ability to handle multiple channels.
• Interest in ecommerce and consumer electronics.

Responsibilities

• Provide customer service via email, live chat, social media and phone.
• Troubleshoot issues calmly and assist customers on the front line.
• Participate in assisted training to develop skills for clients and their customers.

Skills

Cantonese

Traditional Chinese

English

Job description

5CA Group is a remote-first CX company recruiting a Customer Support Agent to assist multinational electronics and ecommerce clients from a home-based setup. You will engage customers via email, live chat, social media and phone, and calmly troubleshoot issues to improve satisfaction.

A strong candidate speaks Cantonese and English with advanced Traditional Chinese writing and welcomes ongoing training to broaden product knowledge and technical capabilities across languages and platforms.