Remittance Operations Lead - Outgoing & Compliance

OCBC; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Competitive base salary

Holistic benefits package

Learning and professional development

Job summary

OCBC is seeking a Remittance Operations professional in Kuala Lumpur to manage end-to-end processing, verification, and reconciliation of payments. You will ensure compliance with AML and internal controls while coordinating with finance, compliance, IT, and service teams to meet SLA targets.

The role requires a degree in a related field, 3+ years in operations, and a proven track record of process improvement. The position offers a competitive salary and professional development opportunities.

Qualifications

• A degree in Business Administration, Operations Management, or a related field.
• At least 3 years of experience in process management, operations, or a related field.
• Proven track record of process improvement and implementation.
• Strong analytical and problem-solving skills, with the ability to think creatively.
• Excellent communication and interpersonal skills, with the ability to influence stakeholders.
• Experience with process mapping tools and techniques, such as Lean or Six Sigma.

Responsibilities

• Process and authorize remittance transactions accurately and within timelines.
• Oversee end-to-end remittance processing activities ensuring accuracy and timeliness.
• Ensure payments are processed in accordance with company policies and regulatory requirements.
• Conduct verification and reconciliation of payment records to ensure accuracy and completeness.
• Maintain up-to-date knowledge of payment systems and industry best practices.
• Monitor compliance with internal controls, regulatory guidelines, and industry standards.
• Identify, investigate, and resolve exceptions and discrepancies in payment transactions.
• Collaborate with compliance teams to implement corrective actions and mitigate risks.
• Build and maintain strong relationships with internal stakeholders including finance, compliance, IT, and customer service teams.
• Collaborate with external partners such as payment gateways, and vendors to ensure smooth remittance operations.
• Communicate effectively with senior leadership on operational status, challenges, and improvement plans.
• Monitor and ensure adherence to SLAs for remittance processing and related services.

Skills

Analytical thinking

Problem solving

Communication

Interpersonal skills

Stakeholder influence

Education

Degree in Business Administration or Operations Management

Tools

Lean

Six Sigma

Job description

OCBC is seeking a Remittance Operations professional in Kuala Lumpur to manage end-to-end processing, verification, and reconciliation of payments. You will ensure compliance with AML and internal controls while coordinating with finance, compliance, IT, and service teams to meet SLA targets.

The role requires a degree in a related field, 3+ years in operations, and a proven track record of process improvement. The position offers a competitive salary and professional development opportunities.