Remittance COE Lead - Transactions & Customer Care

OCBC e2 Power Sdn Bhd; Malaysia; On-site; MYR 30,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Holistic benefits

Community initiatives

Learning & development

Wellbeing support

Job summary

OCBC Bank in Malaysia is seeking an Operations Clerk specializing in remittance processing. You will verify and authorise remittance transactions, liaise with branches on discrepancies, and ensure timely, accurate processing while supporting continuous improvement efforts.

Ideal candidates are meticulous, proficient in MS Office, and capable of multi-tasking in a time-critical environment. You will interact with customers, bankers, and internal teams to uphold controls and service quality.

Qualifications

• Knowledge and experience in processing remittances (TT, MEPS, drafts).
• Conversant with SWIFT knowledge, provisions, regulations.
• Proficient in Microsoft Word, Excel & PowerPoint.

Responsibilities

• Verify and authorise remittance transactions within approved limits.
• Liaise with customers/branches on discrepancies till resolution.
• Ensure SLA targets are met and respond to queries/ complaints promptly.
• Monitor system availability and escalate to management as needed.
• Participate in UAT/Projects when required.
• Perform day-end reconciliation and data-entry checks.
• Process pay-out forms via MEPS or Cashier’s Order.

Skills

Remittance processing

SWIFT knowledge

MS Office

Communication skills

Tools

SWIFT system

Job description

OCBC Bank in Malaysia is seeking an Operations Clerk specializing in remittance processing. You will verify and authorise remittance transactions, liaise with branches on discrepancies, and ensure timely, accurate processing while supporting continuous improvement efforts.

Ideal candidates are meticulous, proficient in MS Office, and capable of multi-tasking in a time-critical environment. You will interact with customers, bankers, and internal teams to uphold controls and service quality.