Relationship Manager, Mandarin Speaker (Open to Fresh Graduates!)

Shopee; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Shopee is seeking a proactive Seller Operations Specialist in Kuala Lumpur to engage and support sellers adopting FBS, resolve issues with speed, and analyze performance to drive growth. You will collaborate with internal teams to optimize fulfillment efficiency and enhance seller satisfaction.

The role requires strong communication in Mandarin and English and a background in e-commerce or seller operations.

Qualifications

• A Bachelor’s degree in any discipline are welcome to apply.
• Strong analytical skills (proficiency in Google Sheets is required).
• Strong problem-solving and communication skills.
• Team player with an aptitude for work and the drive to constantly outperform your KPIs.
• Experience in e-commerce, account management, or seller operations would be an added advantage.
• Strong communication skills, both written and verbal in Mandarin and English.

Responsibilities

• Seller Onboarding & Management: Engage, educate, and support sellers in adopting FBS.
• Issue Resolution: Address seller concerns and escape issues to relevant teams.
• Business Planning & Analysis: Monitor seller performance, optimize operations, and drive order growth.
• Cross-functional Collaboration: Work with internal teams to improve fulfillment efficiency.

Skills

Analytical

Problem-solving

Communication

Team player

E-commerce experience

Seller operations

Education

Bachelor’s degree

Tools

Google Sheets

Job description

About the Role:

• Seller Onboarding & Management: Engage, educate, and support sellers in adopting FBS


• Issue Resolution: Address seller concerns and escape issues to relevant teams


• Business Planning & Analysis: Monitor seller performance, optimize operations, and drive order growth


• Cross-functional Collaboration: Work with internal teams to improve fulfillment efficiency

Required Skills:

• A Bachelor’s degree in any discipline are welcome to apply


• Strong analytical skills (proficiency in Google Sheets is required)


• Strong problem-solving and communication skills


• Team player with an aptitude for work and the drive to constantly outperform your KPIs


• Experience in e-commerce, account management, or seller operations would be an added advantage


• Strong communication skills, both written and verbal in Mandarin and English