Senior Relationship Manager, Mandarin Speaker

Shopee; Kuala Lumpur; On-site; MYR 56,000 - 100,000; Full time

Job summary

Shopee is hiring in Kuala Lumpur for a role focused on Seller Onboarding & Management, issue resolution, and data-driven business planning. You will work closely with internal teams to enhance fulfillment efficiency and drive seller performance in a fast-paced e-commerce environment.

The position requires strong analytics, excellent communication in Mandarin and English, and a collaborative approach to meet KPIs. Prior seller operations experience is a plus.

Qualifications

• Bachelor’s degree in any discipline (welcome to apply).
• Strong analytical skills; proficiency in Google Sheets required.
• Strong problem-solving and communication skills.
• Team player with drive to outperform KPIs.
• Experience in ecommerce or seller operations is a plus.
• Strong communication in Mandarin and English (written and spoken).

Responsibilities

• Onboard and manage sellers to adopt FBS.
• Resolve seller issues and escalate to relevant teams.
• Monitor seller performance and drive order growth.
• Collaborate with internal teams to improve fulfillment efficiency.

Skills

Analytical skills

Google Sheets

Problem-solving

Communication

Team player

KPI focus

Seller operations

Education

Bachelor’s degree in any discipline

Job description

About the Role:

• Seller Onboarding & Management: Engage, educate, and support sellers in adopting FBS


• Issue Resolution: Address seller concerns and escape issues to relevant teams


• Business Planning & Analysis: Monitor seller performance, optimize operations, and drive order growth


• Cross-functional Collaboration: Work with internal teams to improve fulfillment efficiency

Required Skills:

• A Bachelor’s degree in any discipline are welcome to apply


• Strong analytical skills (proficiency in Google Sheets is required)


• Strong problem-solving and communication skills


• Team player with an aptitude for work and the drive to constantly outperform your KPIs


• Experience in e-commerce, account management, or seller operations would be an added advantage


• Strong communication skills, both written and verbal in Mandarin and English